Can you send an enquiry link to a customer
We don't use online booking, we do everything in the office. But it would be really nice to send an enquiry form to a customer so we don't have to enter their data any help?See More
For users of the TourCMS tour operator ecommerce platform
Latest Activity
Matt Malcomson posted a discussionPaying in installments
Hi,is there any way to let clients pay in installments?i.e. a client who books a tour wants to pay a certain amount now, then a further amount later, then the final balance? I can't see any way to do it. We don't want to change this for everything, but I was wondering if there was a way to edit the amount payable now...thanksMattSee More
Paul replied to Laura Payne's discussion enquiries according to type"Hi Laura,
You can indeed.
For an existing customer
Find their Customer record, then under Enquiries click Create new enquiry
For a new customer
Go to Customers then New customer record fill in any contact details you…"
"Can we also add an enquiry from the back office? For example if we get a phone call for brochure request?"
Alex Bainbridge replied to Laura Payne's discussion enquiries according to type"If you go to enquiries section, summary tab, you can search by type
Does that do what you want?
Thanks. Alex"
Alex Bainbridge replied to Dana Ronan's discussion Discounts with booking validity"Promo codes supports this kind of discount - its not an automated price change - but you can add a promo code that has these rules. Does that do it?"
Alex Bainbridge replied to Lionel Gilles Vidoni's discussion fixed table with season prices for external website"Looking back at this, I think the best solution is the dates and deals API approach"
Alex Bainbridge replied to Neil Lapping's discussion Treatment of cancellation/non-refunded deposits in total sales figures??"This this thread, we have a new page documenting refunds
http://www.tourcms.com/support/payments/refunds.php"
enquiries according to type
Is there a way to show all inquiries according to "type"?See More
Alex Bainbridge posted a discussionHandling refunds.... new document (and a tweak to the functionality)
This recently written document may be useful for everyone who has to deal with refundshttp://www.tourcms.com/support/payments/refunds.phpAdditionally, we have new logic for partial refunds for confirmed bookings. If you refund partially (e.g. it was a 100 GBP transaction and you give 20 GBP back) it used to look like the customer now still owed 20 GBP.Now though, if you set the balance status to refunded, the balance will…See More
Alex Bainbridge replied to Matt Malcomson's discussion Change tour departure dates"Or if you don't want to move existing customers on existing bookings on the wrong dated departure, create a 2nd departure that is right.... and reduce capacity of departure 1 & departure 2..... to suit what you want to do"
Matt Malcomson replied to Matt Malcomson's discussion Change tour departure dates"OK, sounds much easier!
thanks
Matt"
Alex Bainbridge replied to Matt Malcomson's discussion Change tour departure dates"HI Matt
a) create a new departure on the right date
b) close the existing departure (manually) so no new bookings
c) go to the bookings on the wrong date - should be EASY to move from one departure to another (there is a simple popup to make this 1…"
Alex Bainbridge replied to Lisa Parsons's discussion Promocode automated discounts"Fixed amount is coming!"
Matt Malcomson posted a discussionChange tour departure dates
I discovered the dates for a tour we entered has a mistake with the dates, the end date has the wrong year. Is there any way to change this?Since the tour already has people booked, I guess we would need to delete the bookings, then delete the departure, recreate the departure and re-book? I don't want to leave it as the end date mistake will cause issues with emails and reporting...thanksMattOku JapanSee More
Alex Bainbridge replied to Lionel Gilles Vidoni's discussion Booking Engine querystring parameters without using templates"Hi Lionel
Can you please email support with a very specific example fully documented as to what
A] You expect
B] Is happening
Then we can take a look. Maybe this is simpler for us to fix than it looks.
Thank you. Alex"
Paul replied to Laura's discussion Booking Engine querystring parameters"Hi Laura,
If you add &month_year=12_2013 to the end that will default to December 2013.
"
Forum
Can you send an enquiry link to a customer
We don't use online booking, we do everything in the office. But it would be really nice to send an enquiry form to a customer so we don't have to enter their data any help?Continue
Started by Justin in Booking engine setup and web design 2 hours ago.
Paying in installments
Hi,is there any way to let clients pay in installments?i.e. a client who books a tour wants to pay a certain amount now, then a further amount later, then the final balance? I can't see any way to do it. We don't want to change this for everything,…Continue
Started by Matt Malcomson in General discussion & suggestions 14 hours ago.
enquiries according to type 4 Replies
Is there a way to show all inquiries according to "type"?Continue
Started by Laura Payne in Booking engine setup and web design. Last reply by Paul yesterday.
Discounts with booking validity 2 Replies
Hi Guys,It's been a while between posts. I have searched previous discount threads, but this doesn't seem to have been solved yet.I've been setting up our early booking discounts this week and realised there could be a really easy tweek that would…Continue
Started by Dana Ronan in General discussion & suggestions. Last reply by Alex Bainbridge yesterday.
fixed table with season prices for external website 9 Replies
Hi,We still using our website together with TourCMS and for each hotel there is a fixed table with prices for all the season, 2012 for instance. Colors indicates high, middle or low seasons. It currently works with Mysql/Php requests. It means that…Continue
Tags: month, website, by, prices, table
Started by Lionel Gilles Vidoni in Booking engine setup and web design. Last reply by Alex Bainbridge yesterday.
Treatment of cancellation/non-refunded deposits in total sales figures?? 8 Replies
As my year end approaches I am wading through various issues and have come up with a query.Currently we take sales data from the year on year chart. Entering total sales for the month into our accounting package.My question is, when you cancel a…Continue
Tags: accounts, sales, cancellation
Started by Neil Lapping in General discussion & suggestions. Last reply by Alex Bainbridge yesterday.
Handling refunds.... new document (and a tweak to the functionality)
This recently written document may be useful for everyone who has to deal with refundshttp://www.tourcms.com/support/payments/refunds.phpAdditionally, we have new logic for partial…Continue
Started by Alex Bainbridge in General discussion & suggestions on Friday.
Change tour departure dates 3 Replies
I discovered the dates for a tour we entered has a mistake with the dates, the end date has the wrong year. Is there any way to change this?Since the tour already has people booked, I guess we would need to delete the bookings, then delete the…Continue
Started by Matt Malcomson in Booking engine setup and web design. Last reply by Alex Bainbridge on Thursday.
Promocode automated discounts 23 Replies
I would like to attach a specific rule to our promocodes that if they are entered on certain products, the client automatically gets the option of unlimited beer & sangria free. Is the system able to do that? Cheers,lisaContinue
Started by Lisa Parsons in Booking engine setup and web design. Last reply by Alex Bainbridge May 15.
Booking Engine querystring parameters without using templates 7 Replies
Hi Tourcms,I'm trying to building a booking engine, following your support pages :…Continue
Started by Lionel Gilles Vidoni in Booking engine setup and web design. Last reply by Alex Bainbridge May 15.
Blog Posts
April 2013 - Release note summary (last few months)
Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!
At a very top level, the following functionality areas are new and/or vastly improved
Hotel pickups
Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…
ContinuePosted by TourCMS team on April 11, 2013 at 10:29am
9th November - Work ongoing on descriptions, images and moving product configuration around
Variety of important changes made recently to the TourCMS system
Product configuration
* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings
* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…
ContinuePosted by TourCMS team on November 9, 2012 at 4:41pm
26th September - New release - many changes to tour setup and configuration
Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.
Agents
* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…
ContinuePosted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments
30th July 2012 - New release - big round up from last few months
We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.
This release note is a summary of changes made over the last few months:
Bookings
* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…
ContinuePosted by TourCMS team on July 30, 2012 at 10:16am
9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese
Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.
User Interface
- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)
- Portuguese booking engine / customer facing documentation (we now support 20…
ContinuePosted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment
6th November 2011 - New release - Tweaks and improvements everywhere
Many changes in the last month or so have gone live. Again most of these have come from your feedback and requirements - please keep it coming.
We have also been involved in a large UK project (announcement coming shortly) and that did take quite a bit of development resource time..... but now that this project is almost complete we can revert back to full time improvements including shortly more CRM functionality, more payment gateways and additional financial…
ContinuePosted by TourCMS team on November 6, 2011 at 12:00pm
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For the detail, check out our support pages at TourCMS Support or email support@tourcms.com
For the detail, check out our support pages at TourCMS Support or email support@tourcms.com
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