TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Paul replied to Stewart Campbell's discussion TourCMS updates? (new thread)
":o"
Wednesday
Actief in Tsjechie replied to Stewart Campbell's discussion TourCMS updates? (new thread)
"Hi Stewart, I just noticed an update! I think it is a big improvement: QUESTIONS on tours. Lets count our blessings :-) Regards, Luit"
Wednesday
Ralph Foulds replied to James Thomas's discussion Which email templates have you enabled in TourCMS?
"All those, plus  Provisional booking chaser | Payment failed | Balance due soon | Balance overdue | Expired provisional | Supplier confirmation (Confirm) | Enquiry follow up They work great for us and hugely speed up the sales staff's…"
Wednesday
Stewart Campbell posted a discussion

TourCMS updates? (new thread)

Hello TourCMS!I read with great interest the earlier conversation about updates. A shame the replies have been closed on that discussion. I feel it is extremely important that TourCMS take the time as soon as possible to write down a letter to ALL of us about future plans and updates and post this to this forum!  I share the general concern that there has been zero information lately and a long time since any major updates. There has been much written in the forum previously about various…See More
Wednesday
Patrick Skinner replied to Patrick Skinner's discussion Set discount deal
"Got it. Cheers"
Apr 21
Paul replied to Patrick Skinner's discussion Set discount deal
"Setting an "Offer price" on a departure sets the price for the main rate on that departure. Effectively it's the same as changing the main rate (usually the "Adult" rate) but with the addition TourCMS can flag it up as an…"
Apr 21
Patrick Skinner replied to Patrick Skinner's discussion Set discount deal
"OK thanks. If I make changes to departure customer prices does it work sequentially with bookings? So let's say I increased prices like this (1 = £100; 2 = £150; 3 = £200 etc), would I be able to pull in (using the API) the…"
Apr 21
Paul replied to Patrick Skinner's discussion Set discount deal
"Not directly related, however another way to offer discounts is via "Promo codes". http://www.tourcms.com/support/setup/promo_codes.php There you can set restrictions on book and travel dates."
Apr 21
Paul replied to Patrick Skinner's discussion Set discount deal
"Yes that's it. Currently TourCMS only supports type "1", i.e. manually loaded "Offer price" on departures."
Apr 21
Patrick Skinner replied to Patrick Skinner's discussion Set discount deal
"Thanks Paul, So if I make changes using this link (Update multiple...) will this allow me to pull in special offers as shown here (http://www.tourcms.com/support/api/mp/tour_datesdeals_show.php) with the API? I guess I'm looking for where I can…"
Apr 21
James Thomas replied to James Thomas's discussion How to send post booking template when sending manually
"Thanks Paul. Works as a workaround. Would be good to have it tweaked though. "
Apr 19
Paul replied to James Thomas's discussion How to send post booking template when sending manually
"If it's not showing up currently under "Docs & Comms", it sounds like something we should tweak. Not ideal, but one workaround would be to load the template in "Configuration & Setup" > "Booking templates…"
Apr 19
James Thomas posted discussions
Apr 18
Marc Wieland replied to Philip Russell's discussion TourCMS Updates?
"On request to those who directly call/called our office - I'm more than happy to talk to you guys, but please do it the same way Philip has done it already. Write me an E-Mail with the phone number I can reach you. This way we can properly…"
Apr 18
Reinhardt Gallowitz replied to Philip Russell's discussion TourCMS Updates?
"Hi Marc If you don't mind I'd like to take you up on that offer as well.  Regards Reinhardt"
Apr 18
Paul replied to Patrick Skinner's discussion Set discount deal
"Hi Patrick, For "departures", if you use the "Update multiple departure dates at once" link at the bottom of the "Dates & Prices" page you can bulk update offer prices. For "Freesale seasons" there…"
Apr 18
Marc Wieland replied to Philip Russell's discussion TourCMS Updates?
"Hi Philip Since the acquisition of TourCMS by Palisis, we as the new owners never reached out to the TourCMS customer base to explain what is going to happen to the product and what the next development steps for the software are. I'm sorry for…"
Apr 16
Helmich Riezebos replied to Philip Russell's discussion TourCMS Updates?
"I fully agree to that. I would like to receive more information about the future plans/updates/developments. Regards,Helmich"
Apr 16
Actief in Tsjechie replied to Philip Russell's discussion TourCMS Updates?
"Hi Philip, I'm not sure what is happening under the hood but I agree, we need to be kept posted a bit more on future plans and developments.  Regards, Luit "
Apr 15
Philip Russell posted a discussion

TourCMS Updates?

Hi TourCMS,I think I speak on behalf of a number of members when I raise the issue of TourCMS updates.Are there any plans for any major updates to the TourCMS software this year?Having used the software for 5 years it has been really good for our company but apart from the introduction of some new payment gateways there have been virtually no updates to the software in this time. When I look at other software it seems to be miles ahead of TourCMS in terms of appearance, functionality and the…See More
Apr 15
 

Forum

TourCMS updates? (new thread) 2 Replies

Hello TourCMS!I read with great interest the earlier conversation about updates. A shame the replies have been closed on that discussion. I feel it is extremely important that TourCMS take the time as soon as possible to write down a letter to ALL…Continue

Started by Stewart Campbell in General discussion & suggestions. Last reply by Paul on Wednesday.

Which email templates have you enabled in TourCMS? 1 Reply

I use:New booking | Provisional booking | Confirmed booking #1 | Payment acknowledgement |  | Balance due | | Post-trip email #1 | Continue

Started by James Thomas in Booking engine setup and web design. Last reply by Ralph Foulds on Wednesday.

Set discount deal 7 Replies

Hello,Could someone tell me how I can set a tour to be discounted by default for a whole season; either to a certain price or by percentage?CheersContinue

Started by Patrick Skinner in General discussion & suggestions. Last reply by Patrick Skinner Apr 21.

How to send post booking template when sending manually 2 Replies

I often switch bookings to 'stop auto emails being sent' in the docs & comms tab. When I do, I cant manually send any other template emails from the Docs & comms tab after I've sent the confirmed email.If the booking is left to automatically…Continue

Started by James Thomas in Booking engine setup and web design. Last reply by James Thomas Apr 19.

TourCMS Updates? 5 Replies

Hi TourCMS,I think I speak on behalf of a number of members when I raise the issue of TourCMS updates.Are there any plans for any major updates to the TourCMS software this year?Having used the software for 5 years it has been really good for our…Continue

Started by Philip Russell in General discussion & suggestions. Last reply by Marc Wieland Apr 18.

Is it possible to close sales for an option independently of a tour? 4 Replies

HiI´d like to know if it would be possible to set an option, connect it to a tour but be able to close sales for the option in a different cutoff time than the one of the tour  (for instance a tour can bebooked 3 days before start day but for…Continue

Started by Luis Lechuga in General discussion & suggestions. Last reply by Luis Lechuga Apr 14.

Using La Caixa payment gateway

Hello.I'm after some help from anyone that is successfully using the La Caixa payment gateway with the TourCMS booking engine.My client has a La Caixa account all set up.We have entered all the necessary details into TourCMS to set up the link.When…Continue

Tags: MerchantParameters, Payment, Spain, Caixa, La

Started by Owen Clay in Booking engine setup and web design Apr 11.

Wordpress Widget Tour Location Maps not working after site migration 17 Replies

Hello,I recently moved a site that is using the TourCMS Wordpress plugin to a new folder, updated the permalinks, and also the database. Everything is still working great except the sidebar location map widgets are now displaying an iframe of the…Continue

Started by David in Booking engine setup and web design. Last reply by David Apr 5.

Survey research project

Dear all,First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.Currently I am in the final phase of my study…Continue

Started by Mirjana in General discussion & suggestions Apr 5.

Anybody else not getting a response from Support email 4 Replies

Hi All,We are a TourCMS customer, and have been for 5 years. We have been trying to get a hold of someone via the support email for a number of weeks, due to a fault with the payment system, but with no luck.Is anyone else having this issue or can…Continue

Started by Euan Wilson in General discussion & suggestions. Last reply by Euan Wilson Mar 31.

Blog Posts

Announcement: Palisis acquires TourCMS

Today I am happy to announce that Travel UCD Limited (TourCMS) has been acquired by Palisis AG  http://www.palisis.com/ .

Palisis is a Switzerland headquartered travel technology company focussed on ticketing for local tour operators. They, like TourCMS, have a passion on solving technology challenges faced by local tour operators big and small.

TourCMS is used by hundreds of tour operators and many online travel agents who rely on TourCMS…

Continue

Posted by TourCMS team on October 8, 2015 at 4:30pm — 1 Comment

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
Continue

Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

Continue

Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

 
 
 
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For the detail, check out our support pages at TourCMS Support or email support@tourcms.com

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