TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Actief in Tsjechie replied to African Travels's discussion Invoice name: invoice number instead of reference number
"Hi Marijnke, Yes now I see what you mean. Indeed we too have to manually add the invoice id to the document :-( It could save some time if that would be triggered automatically by TourCMS :-) Regareds, Luit"
9 hours ago
African Travels replied to African Travels's discussion Invoice name: invoice number instead of reference number
"Hi Luit, Thanks for your reply. I know what you mean but the invoice itself is fine. It is when I open/download an invoice from the Docs & Coms tab that the name of de document changes to the Reference number instead of the invoicenumber. We…"
10 hours ago
Actief in Tsjechie replied to African Travels's discussion Invoice name: invoice number instead of reference number
"Hi Marijnke, I think you are doing something wrong. When you generate an invoice it should appaer on your Documents Tab. Did you add an invoice template on https://admin.tourcms.com/admin/setup/docs/booking_rtf.php? The…"
10 hours ago
African Travels posted a discussion

Invoice name: invoice number instead of reference number

Hi guys!When I generate an invoice via TourCMS the name of the invoice has the Reference number but I like to change this to Invoice number. I know I can set the name of the invoice but when I add %inv_seq% it doesn't work.Any suggestions?Kind regards,MarijnkeSee More
yesterday
Alex Bainbridge replied to Chipayeni Kaluluma Mwanza's discussion Website Designing and TourCMS Software
"Well, if you are a web designer, yes. Or if you want to buy web design services from someone else, no, it is not free. You will need a paid TourCMS account to use the API though"
Monday
Chipayeni Kaluluma Mwanza replied to Chipayeni Kaluluma Mwanza's discussion Website Designing and TourCMS Software
"Is building our website using TourCMS for free? "
Monday
Alex Bainbridge replied to Chipayeni Kaluluma Mwanza's discussion Website Designing and TourCMS Software
"Yes - you cal look at some of the multi-day tour companies on TourCMS  Have a look at some of the links there ONCE your website is built using TourCMS you can also then use TourCMS to link up with multi-day travel agents such as TourRadar"
Monday
Luke Scully posted a discussion

Today & Tomorrow Tab in Bookings

Good Evening,We have recently started utilizing two channels.  Since we don't want staff in one department to be accessing or making bookings on the second channel and vise versa, we restricted access to the respective channels under the product filter user restriction.It works fine to restrict however for some reason all users now cannot access the "Today & Tomorrow" tab in the bookings section.Any ideas why?Thanks,LukeSee More
Saturday
Chipayeni Kaluluma Mwanza replied to Chipayeni Kaluluma Mwanza's discussion Website Designing and TourCMS Software
"Hi Alex, Thanks, We are Inbound tour company that focus on Social Tourism and on other hand we offer safari . Do you works of website that you have worked on before? Regards"
Friday
Alex Bainbridge replied to Euan Wilson's discussion Booking and payment issues still unresolved
"The release does release, but its not instant. Will look at that too. "
Oct 15
Luke Scully replied to Euan Wilson's discussion Booking and payment issues still unresolved
"Great that would be a good temporary fix.  Please note however that currently the release button doesn't seem to actually release the spaces.  Could you look into that? Many thanks, Luke"
Oct 15
Alex Bainbridge replied to Euan Wilson's discussion Booking and payment issues still unresolved
"HI Luke The new booking engine (that we had hoped to have already) will be the REAL fix - this is just a better intermediate fix I think the next aspect to add is IF you close the enquiry, it should release the temp booking immediately. And then…"
Oct 15
Alex Bainbridge replied to Emile Breure's discussion Add a menu choice to tour
"I prefer then putting up 3 options - if you can (last version) Thanks Alex"
Oct 15
Luke Scully replied to Euan Wilson's discussion Booking and payment issues still unresolved
"HI Alex, Thanks for the new function.  It makes sense to have it for sure. The way our workflow works though it has caused a few problems since it blocks the places without even making a provisional booking (they are essentially just blocked…"
Oct 15
Ralph Foulds replied to Liam's discussion ATOL Certificate Compliance
"In Config & Setup / Your bookings / Extra data fields, add an extra field for flights. https://admin.tourcms.com/admin/setup/bookings/setup_booking_data.php We use a 'Multi-line (textarea) (medium)' one and call it 'Flights…"
Oct 15
Emile Breure replied to Emile Breure's discussion Add a menu choice to tour
"Hi Alex, Thanks. It's not MEAL no MEAL, but WHICH MEAL and there is no price (it's included in the total price) and it's only for one of our tours. And indeed, I'm asking this for the API connection we are making. Should work in…"
Oct 15
Alex Bainbridge replied to Chipayeni Kaluluma Mwanza's discussion Website Designing and TourCMS Software
"Hello Chipayeni What kind of tour company are you? TourCMS works with the smallest to the largest - using our "out of the box" capability or our API for custom projects Yes TourCMS is a reservation system - but also is for your…"
Oct 14
Liam posted a discussion

ATOL Certificate Compliance

Hi everyoneJust really started using TCMS and in the process of setting everything up.I'm sorting out the ATOL certificate and have used the RTF template here: www.tourcms.com/support/setup/downloads/atolcertificate.rtfHowever, I have checked with ATOL directly and you need to display "Departure and destination airport" and "dates of travel" in the "What is protected?" section, as well as "holiday name", "country"…See More
Oct 14
Alex Bainbridge replied to Tilak Thapa's discussion Mobile responsive booking engine
"Hello Tilak We have a new "standard" TourCMS booking engine that is responsive - that everyone will receive - sometime hopefully this year Hence I advise to stop with your current project and wait for that, if you can Thanks. Alex"
Oct 14
Alex Bainbridge replied to Neil Lapping's discussion Has anyone done an TourCMS integration with a 3rd party CRM?
"Hey everyone When this is done - I would love to know more about it! Thanks. Alex"
Oct 14
 

Forum

Invoice name: invoice number instead of reference number 3 Replies

Hi guys!When I generate an invoice via TourCMS the name of the invoice has the Reference number but I like to change this to Invoice number. I know I can set the name of the invoice but when I add %inv_seq% it doesn't work.Any suggestions?Kind…Continue

Started by African Travels in General discussion & suggestions. Last reply by Actief in Tsjechie 9 hours ago.

Website Designing and TourCMS Software 5 Replies

Hi guys,I need more information on TourCMS reservation system.Is the software for  TourCMS reservation system,CRM and CMS for free that we can consider to put when designing  the website for our tour company?The other thing,Are there any features to…Continue

Started by Chipayeni Kaluluma Mwanza in Booking engine setup and web design. Last reply by Alex Bainbridge on Monday.

Today & Tomorrow Tab in Bookings

Good Evening,We have recently started utilizing two channels.  Since we don't want staff in one department to be accessing or making bookings on the second channel and vise versa, we restricted access to the respective channels under the product…Continue

Tags: restrictions, user, Filter, Product, Channels

Started by Luke Scully in General discussion & suggestions on Saturday.

Booking and payment issues still unresolved 9 Replies

Hi,We've had this same problem for more than six months now, where most bookings are coming through as potential lost bookings, and customers aren't being transferred to the successful booking page after they've submitted payment, so they don't know…Continue

Started by Euan Wilson in Booking engine setup and web design. Last reply by Alex Bainbridge Oct 15.

Add a menu choice to tour 3 Replies

We sell a dinner cruise and would like to add a choice for menu (vega/meat/fish) to the booking. Something like a dropdown. I guess this can be done with "Options" but I cannot figure out how exactly.Continue

Tags: choice, menu, Options

Started by Emile Breure in Booking engine setup and web design. Last reply by Alex Bainbridge Oct 15.

ATOL Certificate Compliance 1 Reply

Hi everyoneJust really started using TCMS and in the process of setting everything up.I'm sorting out the ATOL certificate and have used the RTF template here:…Continue

Tags: Certificate, ATOL

Started by Liam in General discussion & suggestions. Last reply by Ralph Foulds Oct 15.

Mobile responsive booking engine 1 Reply

Hi Alex / Paul,I'm developing a mobile responsive website; and I am using IFRME for booking engine: <iframe style="width: 770px; height: 2000px; margin:0px; border: 0px;"…Continue

Tags: website, responsive, mobile

Started by Tilak Thapa in General discussion & suggestions. Last reply by Alex Bainbridge Oct 14.

Has anyone done an TourCMS integration with a 3rd party CRM? 9 Replies

Hi All Has anyone done a 3rd party integration of a high quality crm with TourCMS? I've been looking at a salesforce integration using the API but was wondering if anyone had any thoughts on this. Cheers NeilContinue

Tags: API, Crm

Started by Neil Lapping in General discussion & suggestions. Last reply by Alex Bainbridge Oct 14.

local payments 5 Replies

Good morning,I noticed that local payments are not multiplied by number of clients and/or number of dates/nights. Is that correct or am I overlooking something?Regards, LuitContinue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Actief in Tsjechie Oct 6.

Sharing availability between tours 9 Replies

I have some instructor availability on a set of dates in the future. I could offer any of a number of different tours on these dates. Rather than loading departures on all the tours for all the dates that I am free, is there any way that multiple…Continue

Tags: availability, Shared

Started by Will Sheaff in Booking engine setup and web design. Last reply by Alex Bainbridge Oct 5.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

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Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

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Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

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Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

Continue

Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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