TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Alex Bainbridge replied to Philip Russell's discussion Hosting YouTube video in TourCMS booking engine?
"You can also use JavaScript to redirect the user back to a page on your own website. So you could put the video on your own site...... "
Thursday
Philip Russell replied to Philip Russell's discussion Hosting YouTube video in TourCMS booking engine?
"Thanks Alex, it worked! It means the video has to be at the bottom of the screen which isn't ideal but I can work around it. Appreciate your advice on this one. :)"
Thursday
Alex Bainbridge replied to Philip Russell's discussion Hosting YouTube video in TourCMS booking engine?
"Hello Philip In the tracking configuration screen, I think there is a capability to add JavaScript etc to the last page As you can add JavaScript, you can add the Youtube embed code Not 100% this will be right, but its likely to be from a quick…"
Wednesday
Philip Russell posted a discussion

Hosting YouTube video in TourCMS booking engine?

Hi Paul,I was wondering if it were possible to host a YouTube video within the TourCMS booking engine?Currently we have an iframe on our website and I was to host a video along with the standard text on Step 5 out of 5.Any advice would be greatly appreciated.ThanksPhilipSee More
Wednesday
Alex Bainbridge replied to Will Sheaff's discussion Sharing availability between tours
"Some of this is now live, and this page has been updated http://www.tourcms.com/support/setup/availability_combo.php More rules and use cases coming..... "
Apr 16
Alex Bainbridge replied to Mari's discussion Combo tour project status
"Hi Mari Some of this is now live, and this page is updated http://www.tourcms.com/support/setup/availability_combo.php Now to introduce more rules and use cases...... "
Apr 16
Paul posted a discussion

Speed up widget page rendering with the async attribute

TourCMS widgets have always loaded the bulk of their content asynchronously (i.e. the rest of the web page continues to load at the same time), however there page has always waited until the tiny initialisation script has run before it continues with the rest of the page, blocking page rendering momentarily.Modern browsers now allow for loading of even the initial script asynchronously simply with the addition of the "async" attribute on the widget tag itself. Our main public facing widget page…See More
Apr 13
Alex Bainbridge replied to Will Sheaff's discussion Sharing availability between tours
"Hi Will Days. Days. Should be a basic version of it running this week Hopefully the basic version works for you, but we need to get the basic up first......"
Apr 12
Alex Bainbridge replied to Julie Brown's discussion Indentifying duplicate customer records
"Hi Will We removed this as it wasn't quite right. We do need a replacement Humm, thanks for the nudge!"
Apr 11
Raj Gyawali posted a discussion

Dealing with Agent Enquiries

We also have a lot of agent enquiries, much of it which is general at first without mention of a specific client...On TourCMS, i can only make customer enquiries and follow up on that... How can I deal with AGENT enquiries, so that the email I write goes directly to the agent (main contact) and I can track how many enquiries the agent made and how many converted etc... one way I guess is to deal with the Agent contact as a customer, but that is not too accurate right?RajSee More
Apr 9
Will Sheaff replied to Will Sheaff's discussion Sharing availability between tours
"Any news on this? - just spending a super boring day replicating availability across a dozen courses ;-("
Apr 8
Will Sheaff replied to Julie Brown's discussion Indentifying duplicate customer records
"Alex, Do you have any documentation to explain how to use this feature please? Ta, Will"
Apr 8
Alex Bainbridge replied to Matt Malcomson's discussion Reporting error
"Hi Matt The exchange rate that is applied to the booking is the rate as it was at the time of the booking.  I wonder what report you are looking at, hence what rate was applied! Anyways, I am sure we have an explanation when you send through…"
Apr 2
Matt Malcomson replied to Matt Malcomson's discussion Reporting error
"Thanks Alex, will do. I am pretty sure it is an issue with the exchange rates or calculations of that sort. I can see that, for example, each sale that is coming out in the report, which I can convert back from the sale currency to JPY (our base…"
Apr 2
Alex Bainbridge replied to Matt Malcomson's discussion Reporting error
"Hi Matt Maybe easier to send this through to us on the support helpdesk - as then you can give us actual numbers that we can check for you - and exact dates you are checking - and exact reports - and exact settings.  The other thing is - do…"
Apr 2
Matt Malcomson posted a discussion

Reporting error

Sorry if this is in the wrong place.I have noticed a reporting error, and I am trying to understand why it is happening.First, we sell in multiple currencies, and use separate channels for each currency (EUR, GBP, CAD, USD, AUD). Our base currency is JPY.So, our tours are priced in JPY as the base currency, but sold in those other 5 currencies.We do a monthly report using the search tool in bookings, which is all the bookings departing in the following month. We download the results into Excel.…See More
Apr 2
Jeremy Smith replied to Tilak Thapa's discussion Mobile responsive booking engine
"Have you managed to move forward at all with the new responsive booking engine? I think it is a must :) Thanks. Jeremy "
Apr 2
Actief in Tsjechie replied to Actief in Tsjechie's discussion make CSV or XML export files for accounting software
"Hi Paul, Could "Due date" be added as a standard field to the invoice export report please? Many thanks :-) Luit"
Apr 1
Alex Bainbridge replied to Matt Malcomson's discussion Authorisation only of credit cards
"Hi Matt There is no way to do this without custom development  "
Mar 24
Matt Malcomson replied to Matt Malcomson's discussion Authorisation only of credit cards
"Hi, is anybody at TourCMS going to respond? Matt"
Mar 24
 

Forum

Hosting YouTube video in TourCMS booking engine? 3 Replies

Hi Paul,I was wondering if it were possible to host a YouTube video within the TourCMS booking engine?Currently we have an iframe on our website and I was to host a video along with the standard text on Step 5 out of 5.Any advice would be greatly…Continue

Started by Philip Russell in Booking engine setup and web design. Last reply by Alex Bainbridge on Thursday.

Sharing availability between tours 12 Replies

I have some instructor availability on a set of dates in the future. I could offer any of a number of different tours on these dates. Rather than loading departures on all the tours for all the dates that I am free, is there any way that multiple…Continue

Tags: availability, Shared

Started by Will Sheaff in Booking engine setup and web design. Last reply by Alex Bainbridge Apr 16.

Combo tour project status 16 Replies

We are a client of TOURCMS and have been sending various emails to Support as well as AlexBainbridge in regards to the combination tours layout. This is a very important part of our operations as we run quite a number of combination tours.   And…Continue

Tags: Tours, Combination

Started by Mari in General discussion & suggestions. Last reply by Alex Bainbridge Apr 16.

Speed up widget page rendering with the async attribute

TourCMS widgets have always loaded the bulk of their content asynchronously (i.e. the rest of the web page continues to load at the same time), however there page has always waited until the tiny initialisation script has run before it continues…Continue

Started by Paul in Booking engine setup and web design Apr 13.

Indentifying duplicate customer records 5 Replies

Hi thereI wonder if anyone can help with this one. Is there an easy way of flagging up if someone is entered on the database more than once. We are experiencing quite a high number of people who are already on our database but are using our website…Continue

Started by Julie Brown in General discussion & suggestions. Last reply by Alex Bainbridge Apr 11.

Dealing with Agent Enquiries

We also have a lot of agent enquiries, much of it which is general at first without mention of a specific client...On TourCMS, i can only make customer enquiries and follow up on that... How can I deal with AGENT enquiries, so that the email I write…Continue

Started by Raj Gyawali in General discussion & suggestions Apr 9.

Reporting error 3 Replies

Sorry if this is in the wrong place.I have noticed a reporting error, and I am trying to understand why it is happening.First, we sell in multiple currencies, and use separate channels for each currency (EUR, GBP, CAD, USD, AUD). Our base currency…Continue

Started by Matt Malcomson in General discussion & suggestions. Last reply by Alex Bainbridge Apr 2.

Mobile responsive booking engine 5 Replies

Hi Alex / Paul,I'm developing a mobile responsive website; and I am using IFRME for booking engine: <iframe style="width: 770px; height: 2000px; margin:0px; border: 0px;"…Continue

Tags: website, responsive, mobile

Started by Tilak Thapa in General discussion & suggestions. Last reply by Jeremy Smith Apr 2.

make CSV or XML export files for accounting software 5 Replies

Hi Paul,I would like to make export files from TourCMS. These export files can be used as import files for our accounting software.The export files should contain the following fields:- invoice number- invoice currency (fixed in our case)- total…Continue

Tags: export, XML, CSV

Started by Actief in Tsjechie in Booking engine setup and web design. Last reply by Actief in Tsjechie Apr 1.

Authorisation only of credit cards 2 Replies

Hi,we use Realex and the current system works very well. However, we do get some clients who pay in full for a freesale tour that we have problems booking due to lack of accommodation availability.We currently take the payment of full or deposit…Continue

Started by Matt Malcomson in General discussion & suggestions. Last reply by Alex Bainbridge Mar 24.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

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Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

Continue

Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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