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For users of the TourCMS tour operator ecommerce platform

Latest Activity

Kay Winistoerfer replied to Javed Shaikh's discussion Individual product Mark up Vs Channel Mark up
"Hi Javed, Under Channel Manager you may tick 'customer prices with markup scheme' and select the scheme you wish to apply - don't forget to save your settings. It may take some time until the system recognises the…"
Thursday
Javed Shaikh replied to Javed Shaikh's discussion Individual product Mark up Vs Channel Mark up
"Hey Paul, As per request find details. Channel Id: 7330 Tour: Discovery Detox Day 2 Quantity: 2 http://www.tourpirate.com/Details/373/discovery-detox-day-2 Expected rate: $130 "
Thursday
Paul replied to Javed Shaikh's discussion Individual product Mark up Vs Channel Mark up
"Hi Javed, If you can give an example tour, quantity, date, channel and what you think the markup/end price should be we can take a look."
Thursday
Javed Shaikh posted a discussion

Individual product Mark up Vs Channel Mark up

I have added certain mark up on channel, now this mark up is applicable on all tours listed in this channel. There are few products where in I've to add extra mark up. I did that through Tour set up, but it isnt working, The tour is available on same channel mark up. kindly advise.See More
Thursday
Alex Bainbridge replied to Luis Lechuga's discussion Reporting for options sold
"Yeah a few were hidden away over there - for user permissions reasons!"
Jul 18
Luis Lechuga replied to Luis Lechuga's discussion Reporting for options sold
"Thanks Alex I was not aware of the reports in that section. After a very quick look I think they contain what we need! The options do not seem to include provider information though, but I believe we´ll be able to get that linked in our own…"
Jul 18
Alex Bainbridge replied to Luis Lechuga's discussion Reporting for options sold
"Hello Luis Have you looked in the money (sales ledger) section - and bottom right - there are some reports there that may be useful. Specifically the one called "daily bookings by date operated""
Jul 18
Luis Lechuga posted a discussion

Reporting for options sold

HiToday we run our reporting by extracting a query from the search option in the bookings section. We then download a comprehensive xls file with lots of data which is almost perfect for our purposes. We get per line information on each booking.The 2 main areas which we do not see covered with this sort of report are options sold and  reservations that include multiple tour components on it. Any ideas on how we could get this solved and get options under a reservation reflected and also…See More
Jul 14
Nick Chuva Plagge replied to Nick Chuva Plagge's discussion Displayed Tour Costs
"Oh that's great to know -- I'll start trying that, too."
Jul 11
Paul replied to Nick Chuva Plagge's discussion Displayed Tour Costs
"Hi Will, Another alternative is to set a hard-coded "from" price by entering one in the tour "Setup" page, under the "Money" tab, in the "Lead in price" box."
Jul 11
Nick Chuva Plagge replied to Nick Chuva Plagge's discussion Displayed Tour Costs
"Hi Will, I mean, kind of. It's pretty clunky not to have the system take the lowest price, but basically if you know that the lowest price is always going to be in the same category (for most operators, Triple/Quad occupancy is obviously…"
Jul 8
Actief in Tsjechie replied to Actief in Tsjechie's discussion shortcode request for grade and comfort
"Hey Paul, Sounds like a great and flexible solution to me :-) Regards from Luit"
Jul 8
Paul replied to Actief in Tsjechie's discussion shortcode request for grade and comfort
"Hi Luit,A shortcode might be a bit fiddly as we would need to load translations for these, as TourCMS returns the numeric values. E.g. 1, 2, 3, 4What I think might be a bit easier is to just add the data as meta, then provide some sample PHP for…"
Jul 8
Actief in Tsjechie posted a discussion

shortcode request for grade and comfort

Hello Paul,Is there any change that there will be additional shortcodes for the Wordpress plugin?I was thinking of e.g. shortcodes for Grade and Comfort rating. Thanks, LuitSee More
Jul 7
Will replied to Nick Chuva Plagge's discussion Displayed Tour Costs
"Did you ever find a solution for this issue?"
Jul 4
Alex Bainbridge replied to Matt's discussion Booking status auto confirming
"Hi Matt Answered via helpdesk. I think I have found a setting that you have turned on that has caused this Alex"
Jun 23
Matt replied to Matt's discussion Booking status auto confirming
"hi Alex, I don't think any of the bookings were travel agent ones so I dont think thats it.  A few of the affected bookings are 29905, 29903 and 29845 Matt"
Jun 23
Alex Bainbridge replied to Matt's discussion Booking status auto confirming
"Hello Matt Please send a booking ID to TourCMS support so we can look Without looking, I guess that a travel agent is set to "trusted travel agent' - which puts bookings in confirmed straight away (e.g. a booking from a large online travel…"
Jun 22
Matt posted a discussion

Booking status auto confirming

hi,We're having an issue where some of our provisional bookings are automatically going to confirmed status. I've checked the settings and can't see what is causing this. Can someone help please?MattSee More
Jun 22
Luke Scully replied to Julie Brown's discussion Passport Details Token for Travellers
"Hey Alex and Paul, Any update on whether there is/could be a token for all customers for fields like passport number?  The only solution right now is to create "extra customer data fields", as they can show per customer as a list for…"
Jun 21
 

Forum

Individual product Mark up Vs Channel Mark up 3 Replies

I have added certain mark up on channel, now this mark up is applicable on all tours listed in this channel. There are few products where in I've to add extra mark up. I did that through Tour set up, but it isnt working, The tour is available on…Continue

Started by Javed Shaikh in General discussion & suggestions. Last reply by Kay Winistoerfer on Thursday.

Reporting for options sold 3 Replies

HiToday we run our reporting by extracting a query from the search option in the bookings section. We then download a comprehensive xls file with lots of data which is almost perfect for our purposes. We get per line information on each booking.The…Continue

Tags: statitistics, reporting

Started by Luis Lechuga in General discussion & suggestions. Last reply by Alex Bainbridge Jul 18.

Displayed Tour Costs 4 Replies

Hi - We are a multi-day tour provider and typically price tours according to the number of people in each hotel room. Single occupancy travelers (one person to a room) pay more than doubles (2 to a room), and doubles pay more than triple/quads (3 or…Continue

Started by Nick Chuva Plagge in General discussion & suggestions. Last reply by Nick Chuva Plagge Jul 11.

shortcode request for grade and comfort 2 Replies

Hello Paul,Is there any change that there will be additional shortcodes for the Wordpress plugin?I was thinking of e.g. shortcodes for Grade and Comfort rating. Thanks, LuitContinue

Tags: plugin, Wordpress

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Actief in Tsjechie Jul 8.

Booking status auto confirming 3 Replies

hi,We're having an issue where some of our provisional bookings are automatically going to confirmed status. I've checked the settings and can't see what is causing this. Can someone help please?MattContinue

Started by Matt in Booking engine setup and web design. Last reply by Alex Bainbridge Jun 23.

Passport Details Token for Travellers 2 Replies

HiIs there a token for passport details for all members of a group?We need to create an email booking template that shows passport details for guests to either confirm or update as required.Most of the time it is just two travellers but we do have…Continue

Started by Julie Brown in General discussion & suggestions. Last reply by Luke Scully Jun 21.

splitting up final payments 3 Replies

My customers would like me to split the final balance payment and send the bill to each of them. I'm sure its been asked before, whats the best way to send out payment requests for both customers?I'm using the TourCMS hosted version of booking…Continue

Started by James Thomas in General discussion & suggestions. Last reply by Stewart Campbell Jun 14.

API Links - who can see what? 1 Reply

I have 2 Channels on tourcms, If I give API link from one channel to one of my partner, would they be able to see the rates on other channel?Also would they see my net rate?Continue

Started by Javed Shaikh in General discussion & suggestions. Last reply by Alex Bainbridge Jun 13.

Spreedly Payment Issues 1 Reply

Hi Tour CMS, There seems to be a problem with your Spreedly payment gateway. When you enter card details you get an error page  as follows - This site can’t be reachedlocalhost refused to connect.Try:Reloading the pageChecking the…Continue

Started by Philip Russell in General discussion & suggestions. Last reply by Alex Bainbridge Jun 5.

narrowing the tour search with AndCategory and multi select of fields 1 Reply

Hi Marc,Here is a suggestion for a great TourCMS improvement: currently it seems to be possible to only widening the search results with ANDCategory and ORCategory and NOTCategory. Narrowing the tour search with AndCategory and multi select of…Continue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Paul May 23.

Blog Posts

Maintenance this Thursday 5th May 2016

Our web hosting company (Rackspace) has informed us that there will be 1 hour of maintenance on some of our critical load balancer kit on Thursday

00:01 CDT and and 04:00 CDT, May 05, 2016

They do not anticipate this disruption to last longer than 1 hour

TourCMS support team will be standing by. You will be able to login and review…

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Posted by TourCMS team on May 4, 2016 at 5:17pm

Announcement: Palisis acquires TourCMS

Today I am happy to announce that Travel UCD Limited (TourCMS) has been acquired by Palisis AG  http://www.palisis.com/ .

Palisis is a Switzerland headquartered travel technology company focussed on ticketing for local tour operators. They, like TourCMS, have a passion on solving technology challenges faced by local tour operators big and small.

TourCMS is used by hundreds of tour operators and many online travel agents who rely on TourCMS…

Continue

Posted by TourCMS team on October 8, 2015 at 4:30pm — 1 Comment

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
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Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

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Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

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Posted by TourCMS team on November 9, 2012 at 4:41pm

 
 
 
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