TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Euan Wilson posted a discussion

Booking and payment issues still unresolved!

Hi,We've had this same problem for more than six months now, where most bookings are coming through as potential lost bookings, and customers aren't being transferred to the successful booking page after they've submitted payment, so they don't know whether their payment has been successful or not.What this means is that we have to re-do every booking manually; if there is more than one customer booked the other customer info isn't there and we have to ask clients for it again; and we have to…See More
4 hours ago
Alex Bainbridge replied to Neil Lapping's discussion Has anyone done an TourCMS integration with a 3rd party CRM?
"Hi Rob The API now has all customer booking and financial data - and webhooks to let code know that a booking has been received etc So there are now a lot of developments like accounting / CRM that can be done, relatively simply (not super simply,…"
Sep 25
Rob Rankin replied to Neil Lapping's discussion Has anyone done an TourCMS integration with a 3rd party CRM?
"Hi Neil, Hope you are well, I see Nikki is doing a couple of our trips before ATWS, she will have a great time. Are you coming over? Did you get anywhere with adding a CRM or ERP system to tourcms? Alex, are there any of your customers who have…"
Sep 25
Paul replied to African Travels's discussion RTF files
"Some extra pointers here on RTF sizing: http://www.tourcms.com/support/image_resizing.php"
Sep 22
Stewart Campbell replied to African Travels's discussion RTF files
"Hi there - Word is notorious for creating monstrous files and we too had problems keeping RTFs under 2Mb. The secret is to optimise your logo files to be only exactly big enough (i.e. do NOT resize in Word) and also to use certain file formats for…"
Sep 19
African Travels replied to African Travels's discussion Change channel on excisting booking
"Thanks!"
Sep 18
Alex Bainbridge replied to African Travels's discussion Change channel on excisting booking
"Thats the one !"
Sep 18
Anne-Marie Clarke replied to African Travels's discussion Change channel on excisting booking
"I change it via the marketing tab. "
Sep 18
African Travels posted a discussion

Change channel on excisting booking

Hi there,Is there a way to swop the Channel of an existing booking?F.e. Sometimes a client enters the website via the Engish channel although they are Dutch - or the other way around.Kind regards, MarijnkeSee More
Sep 18
Alex Bainbridge replied to Mari's discussion Combo tour project status
"Hi Mari We are working on a lot of things - is still on our "next to do" list - and really has to be done end of Sept / Oct by the latest."
Sep 18
Emile Breure replied to Julie Brown's discussion Exporting custom reports to excel
"Ah OK, I was searching under "Reports" section.  Clear now. Thanks."
Sep 16
Alex Bainbridge replied to Julie Brown's discussion Exporting custom reports to excel
"Bookings - you can do an advanced search (from bookings page) and at bottom, get the bookings in excel) Financial - there is a sales ledger export in Excel Of course we also have all the data in API (bookings, financial) - so any report or…"
Sep 16
Emile Breure replied to Julie Brown's discussion Exporting custom reports to excel
"I saw this was from 2009 :) But it was exactly what I was looking but not the answer. The only reports I could find that you can Export as a CSV were Customer Export and Suppliers Export under 'Give me my data'. For all the other reports…"
Sep 16
Alex Bainbridge replied to Julie Brown's discussion Exporting custom reports to excel
"Which report? There are a lot of excel export reports - the question is which one do you want? (and er, this is a question from 2009, there have been a lot of changes since then!) Alex"
Sep 16
Emile Breure replied to Julie Brown's discussion Exporting custom reports to excel
"Hi Alex, Is it correct that there's still no way to export reports to Excel/CSV?"
Sep 16
Jeremy Smith replied to James Thomas's discussion (How) do you use an Agent login?
"Also are you using a separate shopping cart working with tourcms or tourcms only somehow? Thanks "
Sep 14
Jeremy Smith replied to James Thomas's discussion (How) do you use an Agent login?
"Hi James I would love to see more details about this. When the agent signs up are they taken to a tourcms login or are they still on your site? I will be in Perth in February. I will consider signing up for a segway! Jeremy "
Sep 14
James Thomas replied to James Thomas's discussion (How) do you use an Agent login?
"Hi Owen, Thanks for the reply. Would be great to chat over skype or by email. JUst sent you a friend request so I can PM you. cheers James"
Sep 12
Alex Bainbridge replied to James Thomas's discussion (How) do you use an Agent login?
"Just to add to this how TourCMS currently works a) There is a travel agent login you can put at the start of the booking engine (out of the box)  b) We are going to build a new travel agent API mechanism (our challenge is that a travel agent…"
Sep 12
Owen Williams replied to James Thomas's discussion (How) do you use an Agent login?
"Hi, Yes, put it on a second channel so we could have a different price structure if we needed it. At the moment, we are running the same prices for both channels. Regards Owen"
Sep 12
 

Forum

Booking and payment issues still unresolved!

Hi,We've had this same problem for more than six months now, where most bookings are coming through as potential lost bookings, and customers aren't being transferred to the successful booking page after they've submitted payment, so they don't know…Continue

Started by Euan Wilson in Booking engine setup and web design 4 hours ago.

Has anyone done an TourCMS integration with a 3rd party CRM? 4 Replies

Hi All Has anyone done a 3rd party integration of a high quality crm with TourCMS? I've been looking at a salesforce integration using the API but was wondering if anyone had any thoughts on this. Cheers NeilContinue

Tags: API, Crm

Started by Neil Lapping in General discussion & suggestions. Last reply by Alex Bainbridge Sep 25.

RTF files 5 Replies

Hi guys,Does anyone has some suggestions on how to add a footer to an RTF file for the invoice template? I am working in Wordpad as the files are too big when saving them from Word into an RTF file.Kind regards,MarijnkeContinue

Started by African Travels in Booking engine setup and web design. Last reply by Paul Sep 22.

Change channel on existing booking 3 Replies

Hi there,Is there a way to swop the Channel of an existing booking?F.e. Sometimes a client enters the website via the Engish channel although they are Dutch - or the other way around.Kind regards, MarijnkeContinue

Started by African Travels in Booking engine setup and web design. Last reply by African Travels Sep 18.

Combo tour project status 13 Replies

We are a client of TOURCMS and have been sending various emails to Support as well as AlexBainbridge in regards to the combination tours layout. This is a very important part of our operations as we run quite a number of combination tours.   And…Continue

Tags: Tours, Combination

Started by Mari in General discussion & suggestions. Last reply by Alex Bainbridge Sep 18.

Exporting custom reports to excel 6 Replies

Hi thereIs there a way of exporting reports that I have designed into excel or are there any plans to add any calculation type functions to the reporting. Also I need to be able to remove our staff bookings so that we can see the numbers of customer…Continue

Started by Julie Brown in General discussion & suggestions. Last reply by Emile Breure Sep 16.

(How) do you use an Agent login? 11 Replies

Hi all,I'm a tour operator and we work closely with a dozen or so travel agents. Agents either buy our products:'as seen' on the website,as single components eg transfer only, tour only, hotel onlyas tailor-made packages, combination of the…Continue

Started by James Thomas in General discussion & suggestions. Last reply by Jeremy Smith Sep 14.

Show discount (promo code) 2 Replies

Hi guys,What is the code and what is the way to show the discount percentage on the invoice or %summary_sale_table%?Kind regards,MarijnkeContinue

Tags: code, promo

Started by African Travels in Booking engine setup and web design. Last reply by African Travels Sep 12.

Workflow for multi-day bookings 10 Replies

Hi guys, I am working on the workflow for the bookings via our -soon te be live new website - and I need some assistance from you guys.Via our new website clienst can click on the "Enquire Now" button (We don't do straight bookings as clients always…Continue

Started by African Travels in Booking engine setup and web design. Last reply by African Travels Sep 12.

Get All Promos (API) 6 Replies

Is there a way to get all promo codes currently available using the API?Continue

Started by Kellan Cummings in TourCMS Marketplace & XML API. Last reply by Kellan Cummings Sep 11.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

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Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

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Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

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Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

Continue

Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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