TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Paul replied to Luis Lechuga's discussion Advance Google analytics question
"Hi Luis, I think you use a bespoke API based booking engine, so you should be able to be quite flexible there as it's going to be down to your developers to update their code. One simple thing might be to fire an Event when someone…"
Friday
Luis Lechuga posted a discussion

Advance Google analytics question

HiWe are tracking our bookings with Google analytics and it works fine. BUT I´d find very interesting to be able to track the following:If a user enters today to our website it would be fantastic to be able to track which dates he or she have clicked on the booking engine. I say this would be fantastic since today we close sales for nearly all our products 2 to 3 days before date of use to avoid overbooking and provider related problems. in order to evaluate if it could make sense to invest in…See More
Friday
Luis Lechuga replied to Alice Bailey's discussion Supplier cost
"Hi I would have also a question on supplier cost too.  We have not been using this functionality because we have handled it outside tourcms matching all booking with an associated cost. But I´d like to investigate if using Tourcms for…"
Thursday
Luis Lechuga replied to Will Sheaff's discussion Sharing availability between tours
"Hi Alex IS there a way to add more than 1 tour guide to the scenario shown below? Let´s imagine we have 6 tours and 3 guides and we would need to close sales only when 3 different tours have been booked. Thanks Single tour guide doing private…"
Thursday
Stewart Campbell replied to Alice Bailey's discussion Supplier cost
"Hear Hear... we desperately need this feature!!  Our products being cruises typically have 5, 6, or even 10 categories - and only being able to import ONE cost from the spreadsheet import is awful. Our different currency channels take their…"
Thursday
Alex Bainbridge replied to Luke Scully's discussion Questions Functionality
"Hi Luke We have questions in the API, questions in the iPad app (that staff can use)...... we haven't quite got it in the backoffice yet (not had enough time) - apart from in a SUPER BASIC read only form "
Wednesday
Luke Scully replied to Luke Scully's discussion Questions Functionality
"Hi Alex, Thanks for the response. We do currently use the 'half booking engine' approach but in a couple of weeks will switch to our own engine based completely on the API.   We would then use questions entirely, but the issue is for…"
Wednesday
Alex Bainbridge replied to Shres Mahesh's discussion Booking form
"Is the reason for the dropoff being 100% because you are redirecting to a hosted payment page? By definition, then everyone would leave the booking engine, in order to pay "
Wednesday
Alex Bainbridge replied to Luke Scully's discussion Questions Functionality
"Hi Luke If you use the "half booking engine" approach, like you currently do, then questions are on the first half, which is the section you manage.  That would only leave the payment section pretty much in the hosted booking…"
Wednesday
Paul replied to Luke Scully's discussion Questions Functionality
"Hi Luke,We aim to have a new hosted booking engine soon, with support for Questions, however no firm date for that right now."
Wednesday
Shres Mahesh replied to Shres Mahesh's discussion Booking form
"Thanks Paul for your quick reply. I will look into an API till updated version releases. Thank you"
Wednesday
Luke Scully posted a discussion

Questions Functionality

Hi Alex, Paul and team,I was wondering if there is any update on the Question functionality being integrated into the TourCMS Hosted Booking Engine?As we move to a fully API based booking engine, we need to move away from the Options with Questions function as they are not included in the API.  However we also need our agents/affiliates using the hosted booking engine to be able to see the questions.Many Thanks,LukeAbraham ToursSee More
Wednesday
Paul replied to Shres Mahesh's discussion Booking form
"Hi Shres, We hope to release an updated replacement for our hosted booking engine which improves display on mobile devices along with simplifying the booking process. Alternatively, we do have an API that can be used for making bookings, so it is…"
Wednesday
Shres Mahesh posted a discussion

Booking form

Hi,Is there any way we can simplify the booking form, where customers can fill all the details in one single form/page without needing to follow "next page" steps? Many of our visitors are dropping off from the booking page, as reported by Google Analytics tool our drop off rate from this page is 100%.We would love to have sort of traditional booking form.ThanksSee More
Wednesday
Alex Bainbridge replied to Helmich Riezebos's discussion Itinerary
"Not sure its in the booking API, but it probably should be  Please send a message to support@tourcms.com including a link to this forum thread, and the change will be put into the list for consideration Thanks! Alex"
Aug 23
Helmich Riezebos replied to Helmich Riezebos's discussion Itinerary
"Yes, I use the full functionality. For example you can have a look at booking 400442. I build a portal for my clients, where they can see there own bookings at reisportaal.travelnepal.nl, manage their client personal details and send notes to me.…"
Aug 23
Alex Bainbridge replied to Helmich Riezebos's discussion Itinerary
"Have you turned on the full itinerary functionality? Configuration & Setup > Bookings general settings > Manual itinerary That gives you a new itinerary editing (per booking) basis, which has an email / document token..... not sure its in…"
Aug 23
Helmich Riezebos replied to Helmich Riezebos's discussion Itinerary
"Thanks! Is it also possible to show an updated itinerary in a booking using the API/XML node? I some cases a rewrite or change the regular itinerary to make it fit for the clients."
Aug 23
Alex Bainbridge replied to Helmich Riezebos's discussion Itinerary
"I think you have to get the tour ID from the booking (there can be multiple) then do tour show to get the tour specific information"
Aug 23
Martin Hosie posted a discussion

Incorrect option pricing via the API

Hi there,I've submitted a number of requests regarding this issue but no one seems to have addressed the issue. When we call the API using 'from_price' for options, you would expect the lowest available price for a particular option to be displayed. What we find being returned it the current season's price instead of the lowest across all seasons.  We use the API to display option prices on our website and we only display one option price with a 'from' in front of the price, although many of…See More
Aug 23
 

Forum

PDF attachments from TourCMS 2 Replies

I'm sure this has been a previous topic in the past, but it would be good to have an update from the developer team. We view the ability to attach booking confirmations directly from the system as PDFs as being critical. We do not want to download…Continue

Started by Laura in General discussion & suggestions. Last reply by Nic K 11 hours ago.

Advance Google analytics question 1 Reply

HiWe are tracking our bookings with Google analytics and it works fine. BUT I´d find very interesting to be able to track the following:If a user enters today to our website it would be fantastic to be able to track which dates he or she have…Continue

Started by Luis Lechuga in General discussion & suggestions. Last reply by Paul on Friday.

Supplier cost 6 Replies

I have quads which a customer can book either single or shared. This gives me 2 supplier costs which I can see in the dates and prices but I can only input one supplier cost on a spreadsheet. Is this right? Is there any way around this? I don't want…Continue

Started by Alice Bailey in Booking engine setup and web design. Last reply by Luis Lechuga on Thursday.

Sharing availability between tours 16 Replies

I have some instructor availability on a set of dates in the future. I could offer any of a number of different tours on these dates. Rather than loading departures on all the tours for all the dates that I am free, is there any way that multiple…Continue

Tags: availability, Shared

Started by Will Sheaff in Booking engine setup and web design. Last reply by Luis Lechuga on Thursday.

Questions Functionality 4 Replies

Hi Alex, Paul and team,I was wondering if there is any update on the Question functionality being integrated into the TourCMS Hosted Booking Engine?As we move to a fully API based booking engine, we need to move away from the Options with Questions…Continue

Tags: API, Questions, Options

Started by Luke Scully in Booking engine setup and web design. Last reply by Alex Bainbridge on Wednesday.

Booking form 3 Replies

Hi,Is there any way we can simplify the booking form, where customers can fill all the details in one single form/page without needing to follow "next page" steps? Many of our visitors are dropping off from the booking page, as reported by Google…Continue

Started by Shres Mahesh in General discussion & suggestions. Last reply by Alex Bainbridge on Wednesday.

Itinerary 5 Replies

Is there a XML node to print the itinerary in API Show booking?Continue

Tags: itinerary

Started by Helmich Riezebos in TourCMS Marketplace & XML API. Last reply by Alex Bainbridge Aug 23.

Incorrect option pricing via the API

Hi there,I've submitted a number of requests regarding this issue but no one seems to have addressed the issue. When we call the API using 'from_price' for options, you would expect the lowest available price for a particular option to be displayed.…Continue

Started by Martin Hosie in TourCMS Marketplace & XML API Aug 23.

Options can be added automatically to a tour (without any customer selection) 1 Reply

Hello Paul,If we use the "Options added automatically" then a small 0 appears in the booking engine. What does that 0 stand for and how can we change it? Thanks!Regards, LuitContinue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Alex Bainbridge Aug 22.

Simple way to check if bookings got "final check" 4 Replies

Hiwe use a lot the "arriving soon" section in the booking tab to see if there is work to carry out on any booking (besides setting flags, etc.) It would be very useful to get in the "arriving soon" tab a field or different colour  to highlight that…Continue

Started by Luis Lechuga in General discussion & suggestions. Last reply by Stewart Campbell Aug 18.

Blog Posts

Maintenance this Thursday 5th May 2016

Our web hosting company (Rackspace) has informed us that there will be 1 hour of maintenance on some of our critical load balancer kit on Thursday

00:01 CDT and and 04:00 CDT, May 05, 2016

They do not anticipate this disruption to last longer than 1 hour

TourCMS support team will be standing by. You will be able to login and review…

Continue

Posted by TourCMS team on May 4, 2016 at 5:17pm

Announcement: Palisis acquires TourCMS

Today I am happy to announce that Travel UCD Limited (TourCMS) has been acquired by Palisis AG  http://www.palisis.com/ .

Palisis is a Switzerland headquartered travel technology company focussed on ticketing for local tour operators. They, like TourCMS, have a passion on solving technology challenges faced by local tour operators big and small.

TourCMS is used by hundreds of tour operators and many online travel agents who rely on TourCMS…

Continue

Posted by TourCMS team on October 8, 2015 at 4:30pm — 1 Comment

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
Continue

Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

 
 
 
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