TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Martin Hosie replied to Gareth Bullock's discussion Data back up - tour export?
"Hi Gareth, We use the API to display dates and prices on our website. We drop it all into a database before displaying it on our website. We prefer not to pull directly from the TourCMS servers as if our servers have an issue we can resolve it more…"
Mar 14
Paul replied to Gareth Bullock's discussion Data back up - tour export?
"Product details including descriptions, images, dates and prices etc can only be accessed via the API."
Feb 2
Gareth Bullock replied to Gareth Bullock's discussion Data back up - tour export?
"Thanks for the reply Paul. I'll send a fresh email to the Palisis address as you suggest.My concern is primarily how to back up and save product details (descriptions etc) offsite, as i cant see an obvious way to extract this data via the UI…"
Feb 2
Paul replied to Gareth Bullock's discussion Data back up - tour export?
"Hi Gareth,Best bet if you have a new query is to send a fresh email to support@palisis.com rather than update an existing ticket, that way nothing gets missed.TourCMS carries out regular offsite scheduled backups in addition to running a hot…"
Feb 2
Gareth Bullock posted a discussion

Data back up - tour export?

I haven't had a response from support on this, even after multiple attempts. Anybody else suffering from a lack of communication?I'm trying to set up a contingency back up plan, and looking for more info on how TourCMS backs up our data? If for any reason (god forbid) we needed to grab our tour data, how easy is this to do? Has anybody else set up their own system?Any help or info would be gratefully received!ThanksGarethSee More
Feb 2
Paul replied to Alastair Kitchen's discussion Google Analytics ecommerce Tracking code on Step 3 or Step 4
"You can add JavaScript in "Tracking and Analytics" in TourCMS. As I say, I'm not sure it's really a feasible approach, any code written would need to be rock solid and degrade gracefully if the page HTML changed without warning,…"
Jan 30
Alastair Kitchen replied to Alastair Kitchen's discussion Google Analytics ecommerce Tracking code on Step 3 or Step 4
"Hi Paul Thanks for taking the time to get back to me so quickly - I'll speak with our BE devs about the possibilities of adding custom code to the pages. How would it be possible to add code to the checkout process as it's hosted on…"
Jan 27
Paul replied to Alastair Kitchen's discussion Google Analytics ecommerce Tracking code on Step 3 or Step 4
"Hi Alastair, We don't provide a way to get that directly in the existing booking engine, I would hope we would provide a more integrated approach for Google Analytics in the next version to the booking engine.  I guess technically you…"
Jan 26
Alastair Kitchen posted a discussion

Google Analytics ecommerce Tracking code on Step 3 or Step 4

Is it possible to use ecommerce Tracking code in  Step 3 - Customer information or Step 4 - Confirm details on a tour CMS checkout for a site that books on live.tourcms.com?(e commerce tracking documentation http://www.tourcms.com/support/setup/booking_engine/google_analytics.php)Ideally I need to pass the product id, product price and quantity to a script on one of these pagesSee More
Jan 26
Simon Philipp replied to Actief in Tsjechie's discussion TourCMS Updates
"request sent. Definitely have had a disappointing experience over the last month."
Jan 22
Paul replied to Matt Malcomson's discussion Additional payment gateways
"Hi Matt, I know you are in communication with our team via the helpdesk on this, and do let us know via your ticket if there are any further queries there. Generally speaking we hope that one of the gateways we support…"
Jan 4
James Thomas replied to Actief in Tsjechie's discussion TourCMS Updates
"Hi Neil, Request sent. Can you approve me in to the Facebook grp. Cheers."
Jan 4
Vicki Roberts replied to Actief in Tsjechie's discussion TourCMS Updates
"I am also worried by the lack of small business help.  TourCMS was great before it grew too big for it's own good, bought out by even bigger guys and only undertook projects the big companies wanted.  I have been after a more customer…"
Dec 29, 2016
Peter Syme replied to Actief in Tsjechie's discussion TourCMS Updates
"Request sent Neil"
Dec 28, 2016
Neil Matthews replied to Actief in Tsjechie's discussion TourCMS Updates
"Thanks for joining the Facebook group Stewart. Looking forward to some interesting debates 'behind closed doors' and hope that other TourCMS users join the group; I think it will save everyone a lot of time over singular research. Cheers…"
Dec 27, 2016
Stewart Campbell replied to Actief in Tsjechie's discussion TourCMS Updates
"Great idea Neil!  I have sent you a friend request so you can add me. Regards // Stewart"
Dec 26, 2016
Neil Matthews replied to Actief in Tsjechie's discussion TourCMS Updates
"We think its important that TourCMS customers are able to discuss this topic and also share intelligence on areas like alternative solutions away from the public gaze. I've set up a private group on Facebook - 'TourCMS Independent User…"
Dec 25, 2016
Laura replied to Actief in Tsjechie's discussion TourCMS Updates
"I'm afraid we are not willing to give them the benefit of the doubt and will cut our losses as soon as possible in 2017. When I had a call with some 'executive assistant' from Palisis earlier this year it was obvious that they had no…"
Dec 24, 2016
Actief in Tsjechie replied to Actief in Tsjechie's discussion TourCMS Updates
"Hi Peter, they have the benefit of the doubt in my view until the responsive booking engine goes live next few months. Christmas greetings Luit"
Dec 24, 2016
Peter Syme replied to Actief in Tsjechie's discussion TourCMS Updates
"Annoying to say the least after supporting Tourcms for 8 years. Now having to spend the Xmas break looking for a new supplier who is interested in its customers. "
Dec 24, 2016
 

Forum

Data back up - tour export? 4 Replies

I haven't had a response from support on this, even after multiple attempts. Anybody else suffering from a lack of communication?I'm trying to set up a contingency back up plan, and looking for more info on how TourCMS backs up our data? If for any…Continue

Started by Gareth Bullock in General discussion & suggestions. Last reply by Martin Hosie Mar 14.

Google Analytics ecommerce Tracking code on Step 3 or Step 4 3 Replies

Is it possible to use ecommerce Tracking code in  Step 3 - Customer information or Step 4 - Confirm details on a tour CMS checkout for a site that books on live.tourcms.com?(e commerce tracking documentation…Continue

Tags: GTM, google, tag, manager, booking

Started by Alastair Kitchen in Booking engine setup and web design. Last reply by Paul Jan 30.

TourCMS Updates 16 Replies

Hello Marc,Could you please just briefly update us on the current status of the upcoming developments? We here at Actief in Tsjechië and I assume lots of other TourCMS users would like to have some idea because of own agenda's, plans and…Continue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Simon Philipp Jan 22.

Tour Description in PayPal landing page 8 Replies

Hi,We have recently configured online booking with paypal landing page. But in the PayPal landing page, it doesn't show tour name that clients have booked. It says "Current purchase". Would you please let me know to sort out this issue? I have…Continue

Tags: page, landing, paypal, description, tour

Started by Tilak Thapa in General discussion & suggestions. Last reply by Nepal Planet Treks and Expedtion Jan 11.

Additional payment gateways 1 Reply

Hello,I submitted this via a support ticket  but got no answer. Can someone please let me know whether it is possible to add new payment gateways and whether we are charged for this, and if so is there a rough cost?thanksMattContinue

Started by Matt Malcomson in General discussion & suggestions. Last reply by Paul Jan 4.

Mobile Responsive Booking With Tourcms 2 Replies

HiHas anyone managed to get Tourcms to be responsive on mobile? We are using wordpress for the website but cannot get Tourcms to work on mobile in a responsive manner and it is killing our online bookings.Any ideas?Continue

Tags: Wordpress, Mobile, Responsive

Started by Peter Syme in Booking engine setup and web design. Last reply by Peter Syme Dec 14, 2016.

Account auto renewal 2 Replies

Hi,How to disable auto renewal TCM account, our account is expiring soon and need to disable the auto renew.thanksContinue

Started by Shres Mahesh in General discussion & suggestions. Last reply by Shres Mahesh Nov 29, 2016.

Options and promo codes 2 Replies

Would i be possible to separate options in the promo codes. We, and i suspect many other companies, do not mark up options anywhere near as much as tours. At present you can only apply a blanket percentage discount to everything, options and tours.…Continue

Tags: dicounts, options, codes, promo

Started by Martin Hosie in General discussion & suggestions. Last reply by Alex Bainbridge Nov 15, 2016.

Incorrect option pricing via the API 4 Replies

Hi there,I've submitted a number of requests regarding this issue but no one seems to have addressed the issue. When we call the API using 'from_price' for options, you would expect the lowest available price for a particular option to be displayed.…Continue

Started by Martin Hosie in TourCMS Marketplace & XML API. Last reply by Martin Hosie Nov 4, 2016.

Local payment price/cost token

HelloI would like a token for a reminder email of the amount to be paid as a local payment - ideally as a booking component so it can be restricted to the item we are emailing about.  I cannot find this in the documentation - is there one?At the…Continue

Started by Vicki Roberts in General discussion & suggestions Oct 31, 2016.

Blog Posts

Maintenance this Thursday 5th May 2016

Our web hosting company (Rackspace) has informed us that there will be 1 hour of maintenance on some of our critical load balancer kit on Thursday

00:01 CDT and and 04:00 CDT, May 05, 2016

They do not anticipate this disruption to last longer than 1 hour

TourCMS support team will be standing by. You will be able to login and review…

Continue

Posted by TourCMS team on May 4, 2016 at 5:17pm

Announcement: Palisis acquires TourCMS

Today I am happy to announce that Travel UCD Limited (TourCMS) has been acquired by Palisis AG  http://www.palisis.com/ .

Palisis is a Switzerland headquartered travel technology company focussed on ticketing for local tour operators. They, like TourCMS, have a passion on solving technology challenges faced by local tour operators big and small.

TourCMS is used by hundreds of tour operators and many online travel agents who rely on TourCMS…

Continue

Posted by TourCMS team on October 8, 2015 at 4:30pm — 1 Comment

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
Continue

Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

 
 
 
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