TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Ralph Foulds posted a discussion

Getting customer info into TourCMS

Hi everyone,Regular question this, but I wonder if anyone has had the dev work done to make it happen yet? What we're after is a Customer login where clients can enter their personal info, and have it loaded directly into their TourCMS booking and customer records. - Login with surname and booking ID, possibly a password - Ability to correct name spellings --> Customer record- Enter / amend date of birth --> Customer record- Enter gender --> Customer record- Enter nationality -->…See More
yesterday
Actief in Tsjechie posted a discussion

Lead in price per UNIT

Hi Alex,Can you add few more Per UNIT choices to the setup?Per BookingPer TicketPer GroupRegards, LuitSee More
Aug 19
Alex Bainbridge replied to Actief in Tsjechie's discussion Suitable for travel with pets
"OK - following discussion here at TourCMS, we think pets! (rather than dogs)"
Aug 18
Actief in Tsjechie replied to Actief in Tsjechie's discussion Suitable for travel with pets
"You'd be surprised what kind of pets people bring .. but indeed mainly dogs :-) Yes we use a custom field now, but our aim is all standard marketplace fields. Regards, Luit"
Aug 17
Alex Bainbridge replied to Actief in Tsjechie's discussion Suitable for travel with pets
"Hi Luit Seems a good suggestion! Do you think we should say dog - or do you think pets is OK? I assume most people, when travelling, only travel with their dogs, rather than any other kinds of pet, so perhaps suitable for travel with dogs would be…"
Aug 17
Paul replied to Joe Marshall's discussion Google Analytics
"Hi Joe, Best bet would be to use the code Google give you, ignore the TourCMS page and use the following guide for cross domain: https://developers.google.com/analytics/devguides/collection/analyticsjs/cross-domain See the "Decorating HTML…"
Aug 17
Joe Marshall posted a discussion

Google Analytics

Hi guys just wondered if anyone had run into the same problem as me. Im currently trying to set up google analytics on my wordpress (Tour CMS templated) website to include the widgets for tracking following the guide up on the tour cms website . However the script that i am meant to recieve from google is different to the one quoted on the tour cms website which is making it confusing to know where to put the additional lines needed to activate the tracking. The script i recieved from google…See More
Aug 15
Actief in Tsjechie posted a discussion

Suitable for travel with pets

Hi Alex,Lots of clients of us plan to travel with their pets. Would it be possible to add "suitable for travel with pets" to the api?Regards, Luit See More
Aug 15
Patrick Skinner replied to Patrick Skinner's discussion Restricted 'Distributed'
"Thanks for your reply Alex. Ah, ok. Don't need to do this immediately, so the 2nd channel might be the answer."
Aug 13
Alex Bainbridge replied to Patrick Skinner's discussion Restricted 'Distributed'
"This is a great question, but no, we don't have that If you want to test, you can test on our test data, would that do it? http://www.tourcms.com/company/events/hackday.php Do you have to actually develop using your real data? A second…"
Aug 13
Patrick Skinner posted discussions
Aug 13
Paul replied to Patrick Skinner's discussion Sort not working properly
"Could well be, without knowing more specifics, the tour search is slightly cached."
Aug 12
Patrick Skinner replied to Patrick Skinner's discussion Sort not working properly
"Hi Paul, Thanks for your reply. Don't know why, but it seems to be working fine now. Maybe something to do with caching..? Patrick"
Aug 12
Paul replied to Patrick Skinner's discussion Sort not working properly
"Hi Patrick, Can you share an example? Either a link to the page or the search params you are using."
Aug 12
Alex Bainbridge replied to Patrick Skinner's discussion API
"Yes do use the TourCMS caching method http://www.tourcms.com/support/api/mp/caching.php (For the API calls). That should speed up a single tour page. (generally to create a single tour page we expect you just need 1 x tour show and maybe 1 x…"
Aug 10
Patrick Skinner posted a discussion

API

Hello,If I have a page that is making numerous calls to the API (because the page is populated using blocks) is this likely to impact the amount of time it takes to retrieve data, compared with a single page?The reason I ask is that I my search page (which is a single page) retrieves data significantly faster than my tour pages (which are made up of blocks).A related issue. Should I use the TourCMS file caching method if I also use the caching system within Concrete5 or a CDN like…See More
Aug 10
Donal Long replied to Donal Long's discussion API time-outs causing lost sales
"Hi Alex, I've attached a copy of one of the reports that we have on the time outs that we've seen, for you to take a look at. In the meantime, I'll catch up with the developer and talk to him about your suggestions above. I'm…"
Aug 7
Alex Bainbridge replied to Donal Long's discussion API time-outs causing lost sales
"Hi Donal Which API specifically?  The process Paul suggested is defensive coding - and therefore is more appropriate for tech. We have a rule, its OK to have a booking but no payment, but bad to have money and no booking (as you don't know…"
Aug 7
Donal Long replied to Donal Long's discussion API time-outs causing lost sales
"Hi Paul, Thanks for your reply. However, my concern is that the API's are timing out. Surely this should not be the case? Regards, Donal"
Aug 7
Paul replied to Donal Long's discussion API time-outs causing lost sales
"Hi Donal, If you are taking payments via an API / Silent post type method (i.e. you are going to know immediately if it went through or not) you may want to make a temporary booking ("Start new booking") prior to making the payment…"
Aug 7
 

Forum

Getting customer info into TourCMS

Hi everyone,Regular question this, but I wonder if anyone has had the dev work done to make it happen yet? What we're after is a Customer login where clients can enter their personal info, and have it loaded directly into their TourCMS booking and…Continue

Started by Ralph Foulds in Booking engine setup and web design yesterday.

Lead in price per UNIT

Hi Alex,Can you add few more Per UNIT choices to the setup?Per BookingPer TicketPer GroupRegards, LuitContinue

Started by Actief in Tsjechie in General discussion & suggestions Aug 19.

Suitable for travel with pets 3 Replies

Hi Alex,Lots of clients of us plan to travel with their pets. Would it be possible to add "suitable for travel with pets" to the api?Regards, Luit Continue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Alex Bainbridge Aug 18.

Google Analytics 1 Reply

Hi guys just wondered if anyone had run into the same problem as me. Im currently trying to set up google analytics on my wordpress (Tour CMS templated) website to include the widgets for tracking following the guide up on the tour cms website .…Continue

Tags: tourcms, tour, cms, code, tracking

Started by Joe Marshall in Booking engine setup and web design. Last reply by Paul Aug 17.

Restricted 'Distributed' 2 Replies

Hello,It seems that calling tour data back to my website through API only works if tour is set to Distributed, but for a number of reasons (e.g. testing) I may only want the tour to show on my own website and not on connected agents' sites.If I have…Continue

Tags: distributed

Started by Patrick Skinner in General discussion & suggestions. Last reply by Patrick Skinner Aug 13.

Sort not working properly 3 Replies

Hello,I have a search page with option to sort trips by TourCMS-specified options (newest cheapest etc). One of these is sort by shortest. This (sort by shortest) works fine when the tours are of the same type (i.e. freesale), but does not work when…Continue

Tags: tours, sort

Started by Patrick Skinner in General discussion & suggestions. Last reply by Paul Aug 12.

API 1 Reply

Hello,If I have a page that is making numerous calls to the API (because the page is populated using blocks) is this likely to impact the amount of time it takes to retrieve data, compared with a single page?The reason I ask is that I my search page…Continue

Tags: API

Started by Patrick Skinner in General discussion & suggestions. Last reply by Alex Bainbridge Aug 10.

API time-outs causing lost sales 4 Replies

Hi Alex & Co.We've been having a number of API calls that are timing out recently that are causing transactions to be corrupted. Does anyone know how we can resolve this?In our programming, this is the process that we use... 1. When we are…Continue

Tags: booking issue, time out, API

Started by Donal Long in General discussion & suggestions. Last reply by Donal Long Aug 7.

Channels messed up 4 Replies

hi,I have two channels lets say A & B. Channel A has city specific tours and B has only biking tours. At some point of time both are channeled separately but suddenly tours of channel B are appearing on channel A in the backend and asking to…Continue

Started by Shres Mahesh in General discussion & suggestions. Last reply by Shres Mahesh Aug 7.

Sorry. TourCMS has experienced an error that we could not recover from. 2 Replies

Any ideas what is causing the massive increase in the log out and the below message showing? We are getting it on a constant basis over the last few months and it does not seem to matter where we are logging in from.Getting to the point of causing…Continue

Started by Peter Syme in General discussion & suggestions. Last reply by Ralph Foulds Aug 5.

Blog Posts

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
Continue

Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

Continue

Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

Continue

Posted by TourCMS team on July 30, 2012 at 10:16am

 
 
 
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