TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Paul replied to Donna Curry's discussion How to Create a Room Block w/o add individual reservations
"Hi Jim, Are you using Hotel functionality for the camping accommodation? (Sometimes accommodation can be loaded as freesale tour seasons instead). If so, if you go into "Dates and prices", then click on the year, you should see "Edit…"
2 hours ago
Jim Davis replied to Donna Curry's discussion How to Create a Room Block w/o add individual reservations
"Hi Paul I am trying to block out the camping accommodation for one night.  Cant see where the "Edit on/off sale by date band" is. Kind regards Jim"
8 hours ago
African Travels replied to African Travels's discussion Booking in US$ instead of Euro's
"Thanks Alex!"
Tuesday
Alex Bainbridge replied to African Travels's discussion Booking in US$ instead of Euro's
"Hello Marijnke You can create a new sales channel in another sale currency. That is the only way to do it. (you don't need to attache the sales currency to a website, nor do you have to load sale prices in that currency, all prices can be…"
Tuesday
Liam replied to Liam's discussion Provisional automated emails
"Hi Alex, Thanks for quick reply. Happened either on deposit or full payment. The above seems to be nearly working as it should.If the customer cancels the payment they receive the New Booking Email and if they pay they receive the Provisional…"
Tuesday
African Travels posted a discussion

Booking in US$ instead of Euro's

Hello,All our prices are in Euro's. But is it possible to change the currency of a single booking? Occasionally we like to quote a customer in South African Rands or US$. Thanks for your help!MarijnkeSee More
Tuesday
Alex Bainbridge replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi James We have tested with Sendgrid - but should work with any SMTP server. However the reason we label it as Sendgrid is that is the service we test with. Debugging other providers would be challenging, so we say we support Sendgrid, but actually…"
Tuesday
James Thomas replied to Matt Malcomson's discussion Anyone using sendgrid?
"Thanks. Just signed up. Can I add mandril settings (email server, port, username, password) in to the TourCMS Conifg & setup > Sendgrid    page? "
Tuesday
Alex Bainbridge replied to Matt Malcomson's discussion Anyone using sendgrid?
"A low % use services such as Sendgrid, however others have chosen to use the SMTP server provided by their own ISP (e.g. for an office or home internet connection). You should already be paying for that. "
Tuesday
Simon Philipp replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi Alex,  I am just wondering if you know overall what the delivery rate is for emails sent via TourCMS. When I first started I had some issues with delivery but not significant however over the last few weeks we have had more people say they…"
Tuesday
Artium Dostman replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi James. yes the setup is easy and we are enjoying them already 7 months."
Monday
Alex Bainbridge replied to Matt Malcomson's discussion Anyone using sendgrid?
"We like SendGrid when it has the custom IP/DNS settings done. No experience of Mandril. The key issue is that a lot of email that you will send will hit words that can be considered spammy (e.g. payments etc) - hence it is worth this extra effort.…"
Monday
Alex Bainbridge replied to Liam's discussion Provisional automated emails
"Hello Liam Are customers paying the full value at this point, or just a deposit? I am assuming that this is a full payment Go to channel manager - credit cards - and set so that a booking goes to provisional if a payment is received. Leave move to…"
Monday
James Thomas replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi Artium, Still happy with mandril? I'm looking in to signing up with them. Was setup straight forward? "
Monday
Liam posted a discussion

Provisional automated emails

Hi. Trying to set up auto emails but have come across a problem.When a customer makes a booking and payment through the engine they are just a provisional booking until we manually go in and set to confirmed (we just need to always double check there is space off-line).Until we do this I want the customer to receive a provisional email to say "thanks for your payment we'll send you a confirmation email soon".I've set this up and is working, however i have noticed that when you go though the…See More
Monday
Alex Bainbridge replied to Terry Estioko's discussion Add middle name to booking engine?
"Hi Liam The out of the box booking engine is designed to work for as many companies as possible, however it would be challenging to make it work for everyone. Instead, what we do to increase flexibility is have a powerful API e.g. the Booking Start…"
Monday
Liam replied to Terry Estioko's discussion Add middle name to booking engine?
"Thanks for the info Luke I'll give it a go. Really frustrated with TCMS though, pretty much my whole system is based on work arounds rather that having these simple things built it."
Monday
Luke Scully replied to Terry Estioko's discussion Add middle name to booking engine?
"In case this is still an issue, a potential workaround would be to ask the customer to enter both their first and middle name in the first name field. To do this you could just edit the text 'First Name' and change it to 'Given…"
Feb 22
Alex Bainbridge replied to Philip Russell's discussion Emails sent through Tour CMS going straight to junk mail folders?
"Hi Philip Yes - you can get a sendgrid account (and add settings to TourCMS - config & setup) - and then add various DNS settings to your domain - to help with sending transactional email. Or try with your own SMTP email server (that you will…"
Feb 19
Philip Russell posted a discussion

Emails sent through Tour CMS going straight to junk mail folders?

Guys,So many of our emails sent through TourCMS go straight to peoples junk mail folders (100% for people with Gmail accounts).We have tried to ask people to add us a 'safe sender' but naturally most people don't bother.Is there any thing that can be done to resolve this?Thanks. See More
Feb 19
 

Forum

How to Create a Room Block w/o add individual reservations 4 Replies

How can I block all rooms as "sold out" or in this case a full-ship charter, without creating individual reservations?  The time period I want to block is one week, however this itinerary runs for 4 months.  How do I have one week "sold out" without…Continue

Tags: charter, out, sold, block, room

Started by Donna Curry in General discussion & suggestions. Last reply by Paul 2 hours ago.

Booking in US$ instead of Euro's 2 Replies

Hello,All our prices are in Euro's. But is it possible to change the currency of a single booking? Occasionally we like to quote a customer in South African Rands or US$. Thanks for your help!MarijnkeContinue

Started by African Travels in General discussion & suggestions. Last reply by African Travels on Tuesday.

Provisional automated emails 2 Replies

Hi. Trying to set up auto emails but have come across a problem.When a customer makes a booking and payment through the engine they are just a provisional booking until we manually go in and set to confirmed (we just need to always double check…Continue

Started by Liam in Booking engine setup and web design. Last reply by Liam on Tuesday.

Anyone using sendgrid? 15 Replies

We are using sendgrid for our SMTP server within TourCMS. It seems a little extravagant giving it's another £50-60 per month. Is anyone else use it and do you feel it's worth it? Or do you use TourCMS's servers for sending emails.Continue

Tags: smtp

Started by Matt Malcomson in General discussion & suggestions. Last reply by Alex Bainbridge on Tuesday.

Add middle name to booking engine? 6 Replies

HI, I need help figuring this out. I'm trying to add "middle name/inital" to the booking engine. Looks like it's a standard field. If I tick the "Tick fields to activate" checkbox under Homepage > …Continue

Started by Terry Estioko in Booking engine setup and web design. Last reply by Alex Bainbridge on Monday.

Emails sent through Tour CMS going straight to junk mail folders? 1 Reply

Guys,So many of our emails sent through TourCMS go straight to peoples junk mail folders (100% for people with Gmail accounts).We have tried to ask people to add us a 'safe sender' but naturally most people don't bother.Is there any thing that can…Continue

Started by Philip Russell in General discussion & suggestions. Last reply by Alex Bainbridge Feb 19.

Missing Supplier 4 Replies

HiI've been spending the past couple of months updating a couple of websites and I've come to a page which used to feature a walking and cycling feed from Macs Adventures but the feed seems to be missing.I went to the feed creator to re make it but…Continue

Started by Peter Brassey in General discussion & suggestions. Last reply by Peter Brassey Feb 19.

Is it possible to add multiple suppliers under one tour? 1 Reply

Is it possible to add multiple suppliers under one tour under Operations / Suppliers tab within setup screen? I can only seem to associate one supplier under one tour - is there any other setup to allow association of multiple suppliers to each…Continue

Tags: tours, Multi-day, Suppliers

Started by Yohei in Booking engine setup and web design. Last reply by Yohei Feb 19.

Configuration & setup - Adding extra fields : 2 Replies

I would like to add Extra Booking data fields or Extra Customer data fields, but in my demo account, the save button seems to be greyed out and any changes cannot be saved.Do you need to be on pro/paid account to be able to add extra fields?If so,…Continue

Tags: Fields, setup, Extra, Customization, Fields

Started by Yohei in Booking engine setup and web design. Last reply by Yohei Feb 18.

Supplier Manifest List 3 Replies

It's great that suppliers get email notifications when bookings are made, but is there anyway to send the supplier a complete booking list either:  a) When the tour is full/closedb) the day of/before the tour is due to departor c) Send daily updates…Continue

Tags: list, booking, notifications, supplier, email

Started by Luke D in General discussion & suggestions. Last reply by Yohei Feb 18.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

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Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

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Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

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Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

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Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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