TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Actief in Tsjechie posted a discussion

Zero pax as default when using Rate type

Hi Alex,We need to have all rate types indication "0" as default number. Can you work something out to realise that? My idea would be to just have a switch in the tour setup: set all rate types to zero.Regards, LuitSee More
2 hours ago
Purvez Desai posted a discussion

How to enter cancellation charges

We are in the process of evaluating TourCMS and one of the items that we couldn't work out how to do was add some rules for cancellation charges.e.g.Before 30 days no chargeBefore 15 days X% or X amount chargeWithin 15 days no refund.Please can some one point us to the right area for this.ThanksPurvezSee More
2 hours ago
Peter Syme replied to Peter Syme's discussion Arrival Report
"Any updates when this will be fixed? It is causing daily grief which is bad enough but a nightmare when controlling from different countries using freelance guides. "
19 hours ago
Artium Dostman replied to jeol m's discussion Supplier registeration
"the registration page itself can be standart one with fields to complete .  and than you can open any supplier a profile on your website .  thanks , Artium "
yesterday
Artium Dostman replied to jeol m's discussion Supplier registeration
"Hi Joel .  I asked the same question 2 weeks ago on this community still waiting for the answer  , i need the same thing for my website , i have made profile pages for customers so i think i can resolve this one with the same profile pages…"
yesterday
jeol m posted a discussion

Supplier registeration

Hello every one.i have a question. is there any api of tourcms for supplier registeration or login,or some form action that will add supplier to my tourcms accountThanks JeolSee More
Tuesday
Magnus Eriksson replied to Anne-Marie Clarke's discussion Report Template : Type Booking Detail
"Me too."
Sunday
Anne-Marie Clarke posted a discussion

Report Template : Type Booking Detail

Do you know how I can order the extra booking data fields so that they appear on the booking detail report printout in an order that makes sense (to us)?  Thanks.See More
Friday
Luke Scully posted a discussion

Reporting Accuracy (Booking Search)

Hi All,We have a problem currently with End of Month accounting, as we cannot split up "Multiple Tours Booked" within the Booking Search report.We pay some suppliers based upon bookings made that month, and we also pay staff bonuses based upon tours booked by that staff member for that month.  Further we need to see how many tour departures were booked in one month for certain tours, as well as via online, and other methods (email/desk etc).The Booking Search results will only display "Multiple…See More
Apr 17
Peter Syme replied to Peter Syme's discussion Arrival Report
"How long before changes made? Arrived in the office today and the guides have it all wrong expecting and getting ready for more customers than we have over this coming weekend. "
Apr 17
Alex Bainbridge replied to Actief in Tsjechie's discussion Voucher redemption instructions
"Not at the moment as that field can appear in places that are not web based (i.e. point of sale machines, regular desktop software and printed documents)"
Apr 17
Peter Conway posted a discussion

Jobs/Work/Employment

Good morning all,We are an Irish based tours & activities specialist with very exciting plans and we are currently looking for someone to join our growing team. The person could either be based here in Cork (on the south coast) or work remotely. The person should ideally have a minimum 12 months experience on TourCMS and will be responsible for managing all content going in to the system. They will work closely with finance to ensure accuracy of pricing and margins with the sales team to…See More
Apr 17
Ralph Foulds replied to Alex Bainbridge's discussion New booking engine - what features would you like to see?
"Hi Alex, Responsive for tablets/mobiles would definitely be good.  Other things tie in with previous requests... - Voucher discount codes to be configurable so they apply just to the main tour price, not to the entire booking value (this is…"
Apr 16
Doris Forsthuber replied to Peter Syme's discussion Arrival Report
"Great thanks a lot. Doris"
Apr 16
Alex Bainbridge replied to Peter Syme's discussion Arrival Report
"Hey everyone, we are doing what Doris suggested, putting in a switch.......... "
Apr 16
Actief in Tsjechie posted a discussion

Voucher redemption instructions

Hi Paul,Is any HTML (like <strong><em><ul><li>) permitted in Voucher redemption instructions field?Regards, LuitSee More
Apr 16
Luke Scully replied to Peter Syme's discussion Arrival Report
"Hi Alex, Operationally this is also a problem for us.  Previously we saw only Confirmed bookings on the arrival report.  If someone had not yet paid and was going to pay on the day, we would change their booking from Provisional to…"
Apr 16
Doris Forsthuber replied to Alex Bainbridge's discussion New booking engine - what features would you like to see?
"Hi Alex, For Hotel type tours if "Show availability calendar" it would be good for the MonthYear box selection, to display only months with available dates, and hide all other months with no availability. thanks Doris"
Apr 16
Doris Forsthuber replied to Peter Syme's discussion Arrival Report
"Hi Alex, best would be to have the option to select "confirmed bookings only" or "all active bookings". Because we use the arrival report as basis for our Booking Positions, where it is important to have all active bookings in…"
Apr 16
Peter Syme replied to Peter Syme's discussion Arrival Report
"Hi Alex  We have never had a provisional booking turn up ever as they have not paid! They would also not have any details on where to meet us, what to bring etc etc as we have not sent any. We keep them as provisional bookings as we are chasing…"
Apr 15
 

Forum

Zero pax as default when using Rate type

Hi Alex,We need to have all rate types indication "0" as default number. Can you work something out to realise that? My idea would be to just have a switch in the tour setup: set all rate types to zero.Regards, LuitContinue

Started by Actief in Tsjechie in Booking engine setup and web design 2 hours ago.

How to enter cancellation charges

We are in the process of evaluating TourCMS and one of the items that we couldn't work out how to do was add some rules for cancellation charges.e.g.Before 30 days no chargeBefore 15 days X% or X amount chargeWithin 15 days no refund.Please can some…Continue

Started by Purvez Desai in Booking engine setup and web design 2 hours ago.

Arrival Report 8 Replies

What has happened to the arrivals report?We are getting lots of provisional bookings showing up on it with the following message No Payment MadeBOOKING NOT CONFIRMEDAlso the numbers of guests in the bookings that are not conformed are now counted in…Continue

Started by Peter Syme in General discussion & suggestions. Last reply by Peter Syme 19 hours ago.

Supplier registeration 2 Replies

Hello every one.i have a question. is there any api of tourcms for supplier registeration or login,or some form action that will add supplier to my tourcms accountThanks JeolContinue

Tags: Supplier

Started by jeol m in TourCMS Marketplace & XML API. Last reply by Artium Dostman yesterday.

Report Template : Type Booking Detail 1 Reply

Do you know how I can order the extra booking data fields so that they appear on the booking detail report printout in an order that makes sense (to us)?  Thanks.Continue

Started by Anne-Marie Clarke in General discussion & suggestions. Last reply by Magnus Eriksson on Sunday.

Reporting Accuracy (Booking Search)

Hi All,We have a problem currently with End of Month accounting, as we cannot split up "Multiple Tours Booked" within the Booking Search report.We pay some suppliers based upon bookings made that month, and we also pay staff bonuses based upon tours…Continue

Tags: Multiple Tours, Multiple, Accounting, Reporting

Started by Luke Scully in General discussion & suggestions Apr 17.

Voucher redemption instructions 1 Reply

Hi Paul,Is any HTML (like <strong><em><ul><li>) permitted in Voucher redemption instructions field?Regards, LuitContinue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Alex Bainbridge Apr 17.

Jobs/Work/Employment - Using TourCMS in Ireland

Good morning all,We are an Irish based tours & activities specialist with very exciting plans and we are currently looking for someone to join our growing team. The person could either be based here in Cork (on the south coast) or work…Continue

Tags: hiring, staff, work, employment, Jobs

Started by Peter Conway in General discussion & suggestions Apr 17.

New booking engine - what features would you like to see? 10 Replies

Hi everyoneWe are currently looking at changing the "out of the box" booking engine that comes with TourCMS. The intention is to make it- responsive - i.e working on tablets, mobiles and regular desktops- more configurable design wise (over and…Continue

Started by Alex Bainbridge in General discussion & suggestions. Last reply by Ralph Foulds Apr 16.

What to add to Vouchers 15 Replies

Hello, fairly new to TourCMS and am just getting to know the system.I would like to use vouchers, but at present there seems to be now way to edit voucher content.I think it would be great to be able to do so for the following reasons.1. Reduce…Continue

Started by Gaston Magrinat in General discussion & suggestions. Last reply by Actief in Tsjechie Apr 14.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

Continue

Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

Continue

Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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