TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Paul replied to Actief in Tsjechie's discussion narrowing the tour search with AndCategory and multi select of fields
"Hi Luit, ANDCategory should already work to limit the results, i.e. a tour has to be in both categories to be shown. As an example, a search for ANDcategory=rafting would include all rafting tours, whereas a search for…"
Monday
Actief in Tsjechie posted a discussion

narrowing the tour search with AndCategory and multi select of fields

Hi Marc,Here is a suggestion for a great TourCMS improvement: currently it seems to be possible to only widening the search results with ANDCategory and ORCategory and NOTCategory. Narrowing the tour search with AndCategory and multi select of fields within a category would be so nice!Regards from the lowlands,LuitSee More
Saturday
Alex Bainbridge replied to James Thomas's discussion splitting up final payments
"Hi James No obvious way of doing this at the moment.  We DO store who paid, so if you know you have customer A, customer B on the same booking, we do store that customer A paid 100 GBP, customer B paid 150 GBP. A really terrible way would…"
May 17
James Thomas replied to James Thomas's discussion splitting up final payments
"Just checked and I asked the same question January last year. Unfortunately with Trust My Travel payment gateway, the customer cant alter the payment amount, so I need to change it in TourCMS before sending. Can anyone help?"
May 9
James Thomas posted a discussion

splitting up final payments

My customers would like me to split the final balance payment and send the bill to each of them. I'm sure its been asked before, whats the best way to send out payment requests for both customers?I'm using the TourCMS hosted version of booking engine and Trust My Travel. See More
May 9
TourCMS team posted a blog post

Maintenance this Thursday 5th May 2016

Our web hosting company (Rackspace) has informed us that there will be 1 hour of maintenance on some of our critical load balancer kit on Thursday00:01 CDT and and 04:00 CDT, May 05, 2016They do not anticipate this disruption to last longer than 1 hourTourCMS support team will be standing by. You will be able to login and review bookings however you may not be able to edit dates & prices during this time.See More
May 4
Luke Scully replied to Stewart Campbell's discussion TourCMS updates? (new thread)
"Great to see!"
May 1
Paul replied to Stewart Campbell's discussion TourCMS updates? (new thread)
":o"
Apr 27
Actief in Tsjechie replied to Stewart Campbell's discussion TourCMS updates? (new thread)
"Hi Stewart, I just noticed an update! I think it is a big improvement: QUESTIONS on tours. Lets count our blessings :-) Regards, Luit"
Apr 27
Ralph Foulds replied to James Thomas's discussion Which email templates have you enabled in TourCMS?
"All those, plus  Provisional booking chaser | Payment failed | Balance due soon | Balance overdue | Expired provisional | Supplier confirmation (Confirm) | Enquiry follow up They work great for us and hugely speed up the sales staff's…"
Apr 27
Stewart Campbell posted a discussion

TourCMS updates? (new thread)

Hello TourCMS!I read with great interest the earlier conversation about updates. A shame the replies have been closed on that discussion. I feel it is extremely important that TourCMS take the time as soon as possible to write down a letter to ALL of us about future plans and updates and post this to this forum!  I share the general concern that there has been zero information lately and a long time since any major updates. There has been much written in the forum previously about various…See More
Apr 27
Patrick Skinner replied to Patrick Skinner's discussion Set discount deal
"Got it. Cheers"
Apr 21
Paul replied to Patrick Skinner's discussion Set discount deal
"Setting an "Offer price" on a departure sets the price for the main rate on that departure. Effectively it's the same as changing the main rate (usually the "Adult" rate) but with the addition TourCMS can flag it up as an…"
Apr 21
Patrick Skinner replied to Patrick Skinner's discussion Set discount deal
"OK thanks. If I make changes to departure customer prices does it work sequentially with bookings? So let's say I increased prices like this (1 = £100; 2 = £150; 3 = £200 etc), would I be able to pull in (using the API) the…"
Apr 21
Paul replied to Patrick Skinner's discussion Set discount deal
"Not directly related, however another way to offer discounts is via "Promo codes". http://www.tourcms.com/support/setup/promo_codes.php There you can set restrictions on book and travel dates."
Apr 21
Paul replied to Patrick Skinner's discussion Set discount deal
"Yes that's it. Currently TourCMS only supports type "1", i.e. manually loaded "Offer price" on departures."
Apr 21
Patrick Skinner replied to Patrick Skinner's discussion Set discount deal
"Thanks Paul, So if I make changes using this link (Update multiple...) will this allow me to pull in special offers as shown here (http://www.tourcms.com/support/api/mp/tour_datesdeals_show.php) with the API? I guess I'm looking for where I can…"
Apr 21
James Thomas replied to James Thomas's discussion How to send post booking template when sending manually
"Thanks Paul. Works as a workaround. Would be good to have it tweaked though. "
Apr 19
Paul replied to James Thomas's discussion How to send post booking template when sending manually
"If it's not showing up currently under "Docs & Comms", it sounds like something we should tweak. Not ideal, but one workaround would be to load the template in "Configuration & Setup" > "Booking templates…"
Apr 19
James Thomas posted discussions
Apr 18
 

Forum

narrowing the tour search with AndCategory and multi select of fields 1 Reply

Hi Marc,Here is a suggestion for a great TourCMS improvement: currently it seems to be possible to only widening the search results with ANDCategory and ORCategory and NOTCategory. Narrowing the tour search with AndCategory and multi select of…Continue

Started by Actief in Tsjechie in General discussion & suggestions. Last reply by Paul on Monday.

splitting up final payments 2 Replies

My customers would like me to split the final balance payment and send the bill to each of them. I'm sure its been asked before, whats the best way to send out payment requests for both customers?I'm using the TourCMS hosted version of booking…Continue

Started by James Thomas in General discussion & suggestions. Last reply by Alex Bainbridge May 17.

TourCMS updates? (new thread) 3 Replies

Hello TourCMS!I read with great interest the earlier conversation about updates. A shame the replies have been closed on that discussion. I feel it is extremely important that TourCMS take the time as soon as possible to write down a letter to ALL…Continue

Started by Stewart Campbell in General discussion & suggestions. Last reply by Luke Scully May 1.

Which email templates have you enabled in TourCMS? 1 Reply

I use:New booking | Provisional booking | Confirmed booking #1 | Payment acknowledgement |  | Balance due | | Post-trip email #1 | Continue

Started by James Thomas in Booking engine setup and web design. Last reply by Ralph Foulds Apr 27.

Set discount deal 7 Replies

Hello,Could someone tell me how I can set a tour to be discounted by default for a whole season; either to a certain price or by percentage?CheersContinue

Started by Patrick Skinner in General discussion & suggestions. Last reply by Patrick Skinner Apr 21.

How to send post booking template when sending manually 2 Replies

I often switch bookings to 'stop auto emails being sent' in the docs & comms tab. When I do, I cant manually send any other template emails from the Docs & comms tab after I've sent the confirmed email.If the booking is left to automatically…Continue

Started by James Thomas in Booking engine setup and web design. Last reply by James Thomas Apr 19.

TourCMS Updates? 5 Replies

Hi TourCMS,I think I speak on behalf of a number of members when I raise the issue of TourCMS updates.Are there any plans for any major updates to the TourCMS software this year?Having used the software for 5 years it has been really good for our…Continue

Started by Philip Russell in General discussion & suggestions. Last reply by Marc Wieland Apr 18.

Is it possible to close sales for an option independently of a tour? 4 Replies

HiI´d like to know if it would be possible to set an option, connect it to a tour but be able to close sales for the option in a different cutoff time than the one of the tour  (for instance a tour can bebooked 3 days before start day but for…Continue

Started by Luis Lechuga in General discussion & suggestions. Last reply by Luis Lechuga Apr 14.

Using La Caixa payment gateway

Hello.I'm after some help from anyone that is successfully using the La Caixa payment gateway with the TourCMS booking engine.My client has a La Caixa account all set up.We have entered all the necessary details into TourCMS to set up the link.When…Continue

Tags: MerchantParameters, Payment, Spain, Caixa, La

Started by Owen Clay in Booking engine setup and web design Apr 11.

Wordpress Widget Tour Location Maps not working after site migration 17 Replies

Hello,I recently moved a site that is using the TourCMS Wordpress plugin to a new folder, updated the permalinks, and also the database. Everything is still working great except the sidebar location map widgets are now displaying an iframe of the…Continue

Started by David in Booking engine setup and web design. Last reply by David Apr 5.

Blog Posts

Maintenance this Thursday 5th May 2016

Our web hosting company (Rackspace) has informed us that there will be 1 hour of maintenance on some of our critical load balancer kit on Thursday

00:01 CDT and and 04:00 CDT, May 05, 2016

They do not anticipate this disruption to last longer than 1 hour

TourCMS support team will be standing by. You will be able to login and review…

Continue

Posted by TourCMS team on May 4, 2016 at 5:17pm

Announcement: Palisis acquires TourCMS

Today I am happy to announce that Travel UCD Limited (TourCMS) has been acquired by Palisis AG  http://www.palisis.com/ .

Palisis is a Switzerland headquartered travel technology company focussed on ticketing for local tour operators. They, like TourCMS, have a passion on solving technology challenges faced by local tour operators big and small.

TourCMS is used by hundreds of tour operators and many online travel agents who rely on TourCMS…

Continue

Posted by TourCMS team on October 8, 2015 at 4:30pm — 1 Comment

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
Continue

Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

 
 
 
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