TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Euan Wilson replied to Euan Wilson's discussion Token issue with options
"HI Alex and Paul, Just wondering if you have any advice at all on this?  Thanks Euan"
7 hours ago
Luke Scully posted a discussion

Voucher Redemption

Hi All,We are considering using the voucher redemption function in the near future. As per the support page for this, there is apparently an internal TourCMS redemption function.Redemption can be done by any member of staff with booking permission (logged in to TourCMS)Whilst I have enabled vouchers within the Setup/Bookings General settings menu, I can't find any function within the TourCMS user interface to redeem…See More
9 hours ago
Alex Bainbridge replied to Nick Chuva Plagge's discussion Quantity-Based Pricing and Occupancy Types
"a) Go to tour setup b) Go to rates tab c) Add rates - per person single occupancy, double occupancy, triple occupancy, quadruple occupancy (as 4 rates) d) Add prices accordingly in dates & prices  This I think may be the answer"
22 hours ago
Nick Chuva Plagge replied to Nick Chuva Plagge's discussion Quantity-Based Pricing and Occupancy Types
"Thanks, Alex - How best do I set this up? "
Tuesday
Euan Wilson posted a discussion

Token issue with options

Hi Alex and Paul.As you know, we are trying to restructure and create new CSS email templates, and have come up against an issue with fitting the 'options' in a custom table format, like when using the tour name, start date etc. We don't want to use the summary_sale_table etc. as the formatting on this doesn't look as good as it could, also we are unable to change the font in this table on the email template, so again, doesn't look very professional.Can you give me some feedback on this and how…See More
Tuesday
Philip Russell replied to Alex Bainbridge's discussion June 2015 - if you see a payment gateway issue... Realex / Worldpay & others?
"Hi Alex, Thanks for getting back to me.  I guess the third option would work best. What potential problems would trading insecurely cause? Anything to prevent all the manual input of payments into Tour CMS would be a great help. "
Jul 24
James Thomas replied to Matthew McGowan's discussion Trust Account Integration
"Any news on the hosted booking engine integration with TMT? I signed up with them 3 weeks ago but now its stalled because the promised work hasnt been done."
Jul 23
Alex Bainbridge replied to Alex Bainbridge's discussion June 2015 - if you see a payment gateway issue... Realex / Worldpay & others?
"Hi Philip and James We are stuck between a rock and a hardplace. The payment gateways are using outdated security and are not updating. This is a specific gateway issue - e.g. Borgun payment gateway who had the same issue - they - on a friday night-…"
Jul 23
Philip Russell replied to Alex Bainbridge's discussion June 2015 - if you see a payment gateway issue... Realex / Worldpay & others?
"Alex/Paul, Is anything happening about this please? Alex - the lack of communication is appalling, I appreciate you are a busy man but this is having a massive impact on our business and to ignore previous message is just rude. You assured me a…"
Jul 23
Jakob posted a discussion

Token for product note

Hi Alex / Paul,It is possible to add a token for product note?It would be a great help for us using product specific vouchers.BR,JakobSee More
Jul 22
Alex Bainbridge replied to Patrick Skinner's discussion Clear cache
"Yeah it does take a while - not much we can do about that at the moment - probably takes 10-30 mins?"
Jul 21
Patrick Skinner replied to Patrick Skinner's discussion Clear cache
"What I meant was, is it possible to clear the cache myself in the same way that I would with my own website? It's no big deal, but it would help speed up the testing process."
Jul 21
Patrick Skinner posted a discussion

Clear cache

Hello,Is it possible to clear the cache for my TourCMS account for testing purposes? It seems that it takes a little while for changes (e.g. assignment of categories to tours etc) to become apparent on my website (using API).ThanksPatrickSee More
Jul 21
Alex Bainbridge replied to Nick Chuva Plagge's discussion Quantity-Based Pricing and Occupancy Types
"You can also use quantity based pricing with the group price rule (x1)  So that way you can load total price for 1 person, total price for 2 people, total price for 3 people etc Yes this is a good proxy for occupancy based products - UNLESS you…"
Jul 21
Paul replied to Tilak Thapa's discussion Product Widget
"The widget looks ok on my phone (iPhone 6) however the "Check availability" button could be slightly larger, will see if we can tweak that. Please do email a screenshot to support@tourcms.com of any issue you have spotted."
Jul 21
Tilak Thapa replied to Tilak Thapa's discussion Product Widget
"Hi Paul, Thanks. Please check our site http://www.nepalhiking.com/en/magnificent-everest-base-camp-trek-16-days to know how we have used the widget. The widget is not mobile responsive. Any advices?"
Jul 16
Emile Breure commented on TourCMS team's blog post July 2015 - A long time since the last update
"Great to have the updates back up on a monthly basis. Keep up the good work and thanks for the long awaited combo tours!"
Jul 16
TourCMS team posted a blog post

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!Overall statusWe are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great availability. Wonderful job everyone!Recent months…See More
Jul 16
Alex Bainbridge replied to Will Sheaff's discussion Demote a booking to provisional
"Cancel the booking, then (as super user) reopen the booking, should start as quote, then you can move it to provisional"
Jul 16
Will Sheaff posted a discussion

Demote a booking to provisional

Hello,A customer adds an additional tour or option to their confirmed booking.Is there a way to manually demote the booking back to Provisional until payment for their additional tour's been received?Many thanks!See More
Jul 15
 

Forum

Token issue with options 1 Reply

Hi Alex and Paul.As you know, we are trying to restructure and create new CSS email templates, and have come up against an issue with fitting the 'options' in a custom table format, like when using the tour name, start date etc. We don't want to use…Continue

Started by Euan Wilson in General discussion & suggestions. Last reply by Euan Wilson 7 hours ago.

Voucher Redemption

Hi All,We are considering using the voucher redemption function in the near future. As per the support page for this, there is apparently an internal TourCMS redemption…Continue

Tags: Vouchers, Redemption, Voucher

Started by Luke Scully in General discussion & suggestions 9 hours ago.

Quantity-Based Pricing and Occupancy Types 3 Replies

I just stumbled upon the option to use quantity-based pricing. Is it possible to use this approach as a proxy for occupancy types?For example, single occupancy (1 person in a hotel room) would be $X per person, double occupancy (2 in a room) would…Continue

Started by Nick Chuva Plagge in General discussion & suggestions. Last reply by Alex Bainbridge 22 hours ago.

June 2015 - if you see a payment gateway issue... Realex / Worldpay & others? 12 Replies

Due to an internet wide security issue (called logjam) TourCMS hosting has been updated to defend against the issues found.However it turns out that one or two payment gateways (Worldpay and maybe Realex) are using technology (called Java 7) that is…Continue

Started by Alex Bainbridge in General discussion & suggestions. Last reply by Philip Russell Jul 24.

Trust Account Integration 11 Replies

I am wondering if anybody has any suggestions for a low cost trust account that is already fully integrated with tourcms to allow online credit card payments by customers.Unfortunately I signed up for Trust My Travel after I had discussed the…Continue

Tags: Accounts, Trust

Started by Matthew McGowan in General discussion & suggestions. Last reply by James Thomas Jul 23.

Token for product note

Hi Alex / Paul,It is possible to add a token for product note?It would be a great help for us using product specific vouchers.BR,JakobContinue

Started by Jakob in General discussion & suggestions Jul 22.

Clear cache 2 Replies

Hello,Is it possible to clear the cache for my TourCMS account for testing purposes? It seems that it takes a little while for changes (e.g. assignment of categories to tours etc) to become apparent on my website (using API).ThanksPatrickContinue

Tags: cache

Started by Patrick Skinner in General discussion & suggestions. Last reply by Alex Bainbridge Jul 21.

Product Widget 3 Replies

Hi,We are going to launch a new website soon with mobile friendly capability. We are using TourCms Widget to show up all tour products; but the widget is not mobile friendly capability. Is TourCms Team considering on this issue?Regards,TilakContinue

Started by Tilak Thapa in General discussion & suggestions. Last reply by Paul Jul 21.

Demote a booking to provisional 1 Reply

Hello,A customer adds an additional tour or option to their confirmed booking.Is there a way to manually demote the booking back to Provisional until payment for their additional tour's been received?Many thanks!Continue

Tags: provisional, booking, demote

Started by Will Sheaff in General discussion & suggestions. Last reply by Alex Bainbridge Jul 16.

Displaying Customer Pricing 10 Replies

Hi All,I did this before, but can't seem to find the correct area to make modifications. Where do I go to create different pricing types (single/double/triple occupancy, e.g.)? Thanks,NickContinue

Started by Nick Chuva Plagge in General discussion & suggestions. Last reply by Nick Chuva Plagge Jul 15.

Blog Posts

July 2015 - A long time since the last update

Time to go back to our monthly schedule of public updates via this blog as the last one was a while back!

Overall status

  • We are now handling several thousand bookings a day and running at about 2.5 the volume that we were all trading at, this time last year.
  • Suppliers continue to join the system - in particular larger day tour ones with more complicated needs. We now have 12,500 tours fully described with images, descriptions, great…
Continue

Posted by TourCMS team on July 16, 2015 at 10:30am — 1 Comment

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

Continue

Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

Continue

Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

Continue

Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

Continue

Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

Continue

Posted by TourCMS team on July 30, 2012 at 10:16am

 
 
 
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