TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Alex Bainbridge replied to Will Sheaff's discussion View all Potential Lost Bookings
"Matthew Your analysis is correct, however we only let bookings that have got customer details entered be "rescued", otherwise its just anonymous. "
Monday
Patrick Skinner replied to Patrick Skinner's discussion Category pages
"Thanks for that...I'll let you know how I get on. p"
Monday
Paul replied to Patrick Skinner's discussion Category pages
"You could potentially use some sort of custom page type that displays some text and then a list of tours. Perhaps pulling in the criteria for the tour search from some input in the WordPress end when editing the page, something like custom…"
Monday
Paul replied to James Thomas's discussion Best use of the TourCMS API
"A bit more rudimentary but how about our API demo website TourSift: http://toursift.com/ While not quite fully realised the flippable product "cards" might be of interest (click the "i" or…"
Monday
Patrick Skinner replied to Patrick Skinner's discussion Category pages
"Hi Paul, Yes have decided to go with API. Ah, yes I did see that but wasn't sure if it was correct for my purposes. Makes sense now. Thanks Patrick "
Monday
Paul replied to Will Sheaff's discussion View all Potential Lost Bookings
"Hi Will, If you head to "Enquiries" they should be there, however if they have made it to the PayPal stage the booking may well not be lost and instead will be listed under "Bookings" with your latest bookings."
Monday
Paul replied to Patrick Skinner's discussion Category pages
"Hi Patrick, Are you using the API or the WordPress plugin? I think you are using the API? If so you would use the Tour Search API: http://www.tourcms.com/support/api/mp/tour_search.php You can search based on keyword, location, geocode, text,…"
Monday
Matthew replied to Matthew's discussion Best way to make custom tours with multiple elements
"So I had a think about this some more and I decided that probably the idea is to make separate products, but bundle them together during the booking process.  So stage 1 of the booking takes place on my website - the customer specifies the…"
Saturday
Patrick Skinner posted a discussion

Category pages

Hi Alex,I need some help pulling category data from TourCMS into my own category pages. I think I can do this using templates etc but I need some help :)Currently, I have a Wordpress site and have created the category pages (e.g. countries, UK etc) but  just can't figure out how to get the associated data from my TourCMS account into my site.ThanksPatrickSee More
May 16
Matthew replied to Will Sheaff's discussion View all Potential Lost Bookings
"Was just about to post the same thing. Except I would like to see bookings aborted at any stage (not necessarily a payment issue). The Booking Id gets allocated, there are big gaps there, so presumably the data is in the db?"
May 15
Will Sheaff posted a discussion

View all Potential Lost Bookings

A customer's just rung saying their payment was declined by Paypal (our payment processor). Is there a way to recover the details of their potential lost booking?What is the link the the "Potential lost bookings" page when I log in at admin.tourcms.comTa, WillSee More
May 15
James Thomas replied to James Thomas's discussion Best use of the TourCMS API
"BOOOM! web design porn. aaah yes I bookmarked the  tours-italy.com site a while ago. These are ALL good'uns. Alex has set the bar high. Any more you guys?"
May 14
Alex Bainbridge replied to James Thomas's discussion Best use of the TourCMS API
May 14
James Thomas posted a discussion

Best use of the TourCMS API

Shout outs to any eyecatching designs you've seen on the web:Should have good UI and work on mobiles and tablets (responsive).Big up your own if you want.over to you....See More
May 14
Luis Lechuga replied to Luis Lechuga's discussion Way to input cost details into complex tour bookings
"Hi James thanks a lot. Sounds interesting. I am going to give it a try and see if it can work for us Thanks again Luis"
May 14
James Thomas replied to Luis Lechuga's discussion Way to input cost details into complex tour bookings
"Hi Luis, Not sure if this is what you mean but the way we do it is this: Use the Options section to add extra services your customers book or tailor-made bookings. If you have commonly used ones create them eg hotel, transfers or create a new…"
May 13
Luis Lechuga posted a discussion

Way to input cost details into complex tour bookings

HiWe are struggling with matching cost data for complex bookings that contain multiple services from different providers and our invoicing and bank details. Does anyone have good examples or ideas on how to input different services in tourcms for a single booking so that these services can be easily extracted into a report that permits to match these details with invoicing, etc. An example. Booking 1010 contains services A1,A2,A3,A4Today we simply add those services into a booking note. But…See More
May 12
Jakob replied to Jakob's discussion Auto email
"ok thanks Alex"
May 7
Matthew replied to Matthew's discussion Extras taking place on variable dates before and/or after the product
"I played around a little, but I am not really sure if it enhances usability. The problem is I still need to capture flight number & flight time or hotel pickup name, and if I add textboxes for each of those it would be quite messy. Also I think…"
May 7
Alex Bainbridge replied to Matthew's discussion Extras taking place on variable dates before and/or after the product
"Hi Matthew Create 3 options - one for 1 day extension, one for 2 day, one for 3 day Then the customer selects one of them in the booking engine"
May 6
 

Forum

View all Potential Lost Bookings 3 Replies

A customer's just rung saying their payment was declined by Paypal (our payment processor). Is there a way to recover the details of their potential lost booking?What is the link the the "Potential lost bookings" page when I log in at…Continue

Tags: bookings, lost, potential

Started by Will Sheaff in General discussion & suggestions. Last reply by Alex Bainbridge on Monday.

Category pages 4 Replies

Hi Alex,I need some help pulling category data from TourCMS into my own category pages. I think I can do this using templates etc but I need some help :)Currently, I have a Wordpress site and have created the category pages (e.g. countries, UK etc)…Continue

Tags: wordpress, categories, templates

Started by Patrick Skinner in Booking engine setup and web design. Last reply by Patrick Skinner on Monday.

Best use of the TourCMS API 3 Replies

Shout outs to any eyecatching designs you've seen on the web:Should have good UI and work on mobiles and tablets (responsive).Big up your own if you want.over to you....Continue

Started by James Thomas in Booking engine setup and web design. Last reply by Paul on Monday.

Best way to make custom tours with multiple elements 4 Replies

I am new to this, so please could someone give some advice?Basically we currently take email bookings.They will go something like this:* My flight is AB123 at 20:25 on 1st January - please pick me up at the airport* On 2nd January I want to do a…Continue

Started by Matthew in Booking engine setup and web design. Last reply by Matthew on Saturday.

Way to input cost details into complex tour bookings 2 Replies

HiWe are struggling with matching cost data for complex bookings that contain multiple services from different providers and our invoicing and bank details. Does anyone have good examples or ideas on how to input different services in tourcms for a…Continue

Tags: matching, management, provider, data, booking

Started by Luis Lechuga in General discussion & suggestions. Last reply by Luis Lechuga May 14.

Auto email 4 Replies

Hi Alex,Our customers normally pay deposit 8-14 days after we have sent invoice. At this stage the booking is provisional.After we receive deposit the booking will be changed to confirmed.After we have received full payment we send vouchers in pdf…Continue

Started by Jakob in Booking engine setup and web design. Last reply by Jakob May 7.

Extras taking place on variable dates before and/or after the product 4 Replies

Hi, I am trying to work out the best way to do this.I sell this:…Continue

Started by Matthew in Booking engine setup and web design. Last reply by Matthew May 7.

Combo tour project status 20 Replies

We are a client of TOURCMS and have been sending various emails to Support as well as AlexBainbridge in regards to the combination tours layout. This is a very important part of our operations as we run quite a number of combination tours.   And…Continue

Tags: Tours, Combination

Started by Mari in General discussion & suggestions. Last reply by Chiara Sanges Apr 28.

Dealing with Agent Enquiries 1 Reply

We also have a lot of agent enquiries, much of it which is general at first without mention of a specific client...On TourCMS, i can only make customer enquiries and follow up on that... How can I deal with AGENT enquiries, so that the email I write…Continue

Started by Raj Gyawali in General discussion & suggestions. Last reply by Will Sheaff Apr 27.

Hosting YouTube video in TourCMS booking engine? 3 Replies

Hi Paul,I was wondering if it were possible to host a YouTube video within the TourCMS booking engine?Currently we have an iframe on our website and I was to host a video along with the standard text on Step 5 out of 5.Any advice would be greatly…Continue

Started by Philip Russell in Booking engine setup and web design. Last reply by Alex Bainbridge Apr 23.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

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Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

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Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

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Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

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Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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