TourCMS community

For users of the TourCMS tour operator ecommerce platform

Latest Activity

Paul replied to Philip Russell's discussion New Google Adwords Tracking Links - Problem with Tour CMS tracking
"Google outline the processes here: https://support.google.com/adwords/answer/6157310#plan Those using third party domain click tracking are referred to as "Group 3" by Google and are able to upgrade using either the "Basic"…"
1 hour ago
Paul replied to Philip Russell's discussion New Google Adwords Tracking Links - Problem with Tour CMS tracking
"Hi Philip, Did you manage to try this at all? "
yesterday
Paul replied to Philip Russell's discussion New Google Adwords Tracking Links - Problem with Tour CMS tracking
"Hi Philip, In theory you should be able to take any existing tracking URL and replace the url= parameter with {lpurl}  Then when your ad is clicked, Google should replace {lpurl} with the value of your Final URL (which should…"
Friday
Philip Russell posted a discussion

New Google Adwords Tracking Links - Problem with Tour CMS tracking

Google Adwords are now requiring all third party tracking URLs to be upgraded by 1st July otherwise they will no longer work.Therefore the current TourCMS tracking links generated through 'Travel Agent Manager' will no longer work as of next Wednesday. (I think at least!) https://support.google.com/adwords/answer/6049217?hl=en-GBTour CMS - Is there any solution to ensure bookings through Adwords can still be tracked…See More
Friday
Philip Russell replied to Alex Bainbridge's discussion June 2015 - if you see a payment gateway issue... Realex / Worldpay & others?
"Any update Alex?"
Friday
Matthew replied to Matthew's discussion How to load costs?
"That does the trick. Although I can't see how to price things on a $x + $y per person basis"
Jun 24
Stewart Campbell replied to Matthew's discussion How to load costs?
"Also maybe look at: Configuration & setup > General tour settings -- in there you find something called Product & price types > Show costs. There is a radio button where you can his and show costs. "
Jun 24
Stewart Campbell replied to Matthew's discussion How to load costs?
"I am not 100% sure - you might need to wait for Alex/Paul from TourCMS to answer this - but maybe you need to first add a currency and exchange rate for USD (assume your base currency is GBP). I don't work with creating seasons, we work with…"
Jun 24
Stewart Campbell replied to Matthew's discussion How to load costs?
"Well I don't bother with including credit card merchant costs in our setup - I guess it depends if you would be using TourCMS as a back office system to do your books (I think there are better options). Since Paypal/Visa/Mastercard is really a…"
Jun 24
Matthew replied to Matthew's discussion How to load costs?
"Also is there a way to take off the Paypal fee from my revenue?They charge me 2.9% + 20p per transaction (although a flat 3% is probably good enough for these purposes)."
Jun 24
Matthew replied to Matthew's discussion How to load costs?
"Hi, I have my base currency set to GBP, and have also added a currency (IDR) with both supply and sell rates.However, when I go to add a season I only have the option to set the customer price? Also under Operations/Suppliers I don't have any…"
Jun 24
Stewart Campbell replied to Patrick Skinner's discussion Duplicate customers
"You are correct on this - I agree it would be great if it were possible to merge duplicate records. At the moment all you can do is delete a customer (if you go into super user) but this can't be done if they made a booking/quote request. There…"
Jun 24
Stewart Campbell replied to Matthew's discussion How to load costs?
"Hi Mathew - in each tour setup - under Operations/Suppliers, you can specify which currency the supplier costs will be in (this can be changed individually in each booking later, if necessary). You may need to configure your exchange rates first and…"
Jun 24
Matthew McGowan replied to Matthew McGowan's discussion Trust Account Integration
"Hi Alex, I'm still waiting for that email. Ive been diligently checking the three email accounts you have on file, both the inbox and spam folders with the hopes that I just overlooked it. Have you finished the testing? Are things ready to be…"
Jun 24
Matthew posted a discussion

How to load costs?

I am probably being stupid, but can you tell me how to do this?I sell my tour in GBP, at (say) £100 per person.My costs are in a different currency, say US$, and are $100 for one person, and then $25 more for each additional person. My costs don't affect my selling price. I am both agent and supplier, so the costs can vary a little. Question is how do I load the costs into the system so they populate automatically? And then on a booking, how do I adjust the estimated costs to reflect actual?My…See More
Jun 24
African Travels replied to African Travels's discussion Export all tours
"Thanks so much!"
Jun 23
Alex Bainbridge replied to African Travels's discussion Export all tours
"To add to this, if you are intending to give the document to a travel agent, if the travel agent goes to their travel agent login, on the left menu, they get a great excel version of all your tours"
Jun 23
Alex Bainbridge replied to African Travels's discussion Export all tours
"Go to tours section. Click on "availability overview" (under your listing) There is an excel at the bottom there Alex"
Jun 23
African Travels replied to African Travels's discussion Export all tours
"I assume it will be in the section Reports....  I just need at least all the names of our tours."
Jun 23
African Travels posted a discussion

Export all tours

Hi guys,How can I export all tours as an excel or csv file?I can't find it...Kind regards,MarijnkeSee More
Jun 23
 

Forum

New Google Adwords Tracking Links - Problem with Tour CMS tracking 3 Replies

Google Adwords are now requiring all third party tracking URLs to be upgraded by 1st July otherwise they will no longer work.Therefore the current TourCMS tracking links generated through 'Travel Agent Manager' will no longer work as of next…Continue

Started by Philip Russell in General discussion & suggestions. Last reply by Paul 1 hour ago.

June 2015 - if you see a payment gateway issue... Realex / Worldpay & others? 7 Replies

Due to an internet wide security issue (called logjam) TourCMS hosting has been updated to defend against the issues found.However it turns out that one or two payment gateways (Worldpay and maybe Realex) are using technology (called Java 7) that is…Continue

Started by Alex Bainbridge in General discussion & suggestions. Last reply by Philip Russell on Friday.

How to load costs? 7 Replies

I am probably being stupid, but can you tell me how to do this?I sell my tour in GBP, at (say) £100 per person.My costs are in a different currency, say US$, and are $100 for one person, and then $25 more for each additional person. My costs don't…Continue

Started by Matthew in General discussion & suggestions. Last reply by Matthew Jun 24.

Duplicate customers 1 Reply

Hello,I'm in the process of testing my website integration with the TourCMS system. I've noticed that there doesn't seem to be a way of stopping duplicate data. For example, if someone makes an enquiry and then requests a brochure it seems there are…Continue

Tags: duplicate, merge

Started by Patrick Skinner in General discussion & suggestions. Last reply by Stewart Campbell Jun 24.

Trust Account Integration 10 Replies

I am wondering if anybody has any suggestions for a low cost trust account that is already fully integrated with tourcms to allow online credit card payments by customers.Unfortunately I signed up for Trust My Travel after I had discussed the…Continue

Tags: Accounts, Trust

Started by Matthew McGowan in General discussion & suggestions. Last reply by Matthew McGowan Jun 24.

Export all tours 4 Replies

Hi guys,How can I export all tours as an excel or csv file?I can't find it...Kind regards,MarijnkeContinue

Started by African Travels in General discussion & suggestions. Last reply by African Travels Jun 23.

Extra report, on profit margin 1 Reply

Hi,I wonder if you'd be able to add an extra Year on Year report option, on profit margin. This would be very useful (as this is what we're all aiming to create, and track increases/decreases). At the moment we need to create external reports in…Continue

Tags: reports

Started by Ralph Foulds in General discussion & suggestions. Last reply by Laura Jun 16.

Can't access tourcms - help! 2 Replies

Hi,I wonder if anyone has any suggestions to help with this. One of our homeworking staff can suddenly not access TourCMS. He's been using it for weeks, and all morning too. All of a sudden, neither the…Continue

Started by Ralph Foulds in General discussion & suggestions. Last reply by Ralph Foulds Jun 12.

translations Hotel pickup points 2 Replies

Hi Alex,Where can we manage the translations from Hotel pickup points in the booking engine?Thanks in advance!LuitContinue

Tags: translations, engine, booking

Started by Actief in Tsjechie in Booking engine setup and web design. Last reply by Actief in Tsjechie Jun 11.

How to setup tours with multiple elements 8 Replies

Hi How do we setup a tour with multiple elements - we have E.G a tour called The Original Thailand -…Continue

Tags: elements, multi, tour, Accounting

Started by Ralf Andersen in Booking engine setup and web design. Last reply by Matthew Jun 11.

Blog Posts

February 2014 - The focus of the year ahead

2013 was a busy year for TourCMS with a major increase in suppliers using us to run their websites, their daily operations and their distribution to travel agents, hotel concierges and web affiliates. Collectively we did around 100 million USD through the system (and 2014 is looking like a 200 million USD year)



People always ask us what is our focus going forwards? It is actually quite a hard question to answer in public but here goes



Day tours &…

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Posted by TourCMS team on February 19, 2014 at 12:30pm

April 2013 - Release note summary (last few months)

Team TourCMS has been busy making core system changes to. So busy that we have almost forgotten to write a release note for a few months saying what we have been upto!

At a very top level, the following functionality areas are new and/or vastly improved

 

Hotel pickups

Now able, on a tour by tour basis, set hotel pickup points. A much better approach than the previous, ad hoc, approach of using questions & answers. (Questions & answers…

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Posted by TourCMS team on April 11, 2013 at 10:29am

9th November - Work ongoing on descriptions, images and moving product configuration around

Variety of important changes made recently to the TourCMS system



Product configuration

* Hotel product types now hidden - although still possible to turn on hotel product types if you go to Configuration & Setup - tours general settings

* Freesale tour types (where customer selects a date) - now selectable on a tour by tour basis, but hidden by default. We still think freesale is very useful (especially for the basis of tailor-made tours) but…

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Posted by TourCMS team on November 9, 2012 at 4:41pm

26th September - New release - many changes to tour setup and configuration

Many changes this month to TourCMS - most of which are, if you are an existing customer, well worth paying attention to.

Agents

* Agent login - on start of booking engine - now uses the TourCMS Marketplace agent login credentials not the previously configured agent usernames/passwords. This means that agents only have to remember one set of credentials for any TourCMS customer (of course you as a supplier have to have a commercial relationship with each…

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Posted by TourCMS team on September 26, 2012 at 9:53pm — 2 Comments

30th July 2012 - New release - big round up from last few months

We haven't announced TourCMS developments for a while but we have been hard at work tweaking, improving and changing the system - based on feedback from the 250 local tour operator customers - and our own vision.

This release note is a summary of changes made over the last few months:

Bookings

* Unconfirmed bookings tab - easy to see bookings (arriving shortly) - where not yet confirmed (normal process is that this is for bookings where payments…

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Posted by TourCMS team on July 30, 2012 at 10:16am

9th January 2012 - New release - More tweaks to bookings management, SMS sending and Portuguese

Big roundup of many smaller changes that we have rolled out since the last release note back in November 2011.



User Interface

- Website manager renamed as Channel Manager. Websites also renamed as Channels. (As a reminder, Channels enable you to manage multiple brands or websites within a single account)

- Portuguese booking engine / customer facing documentation (we now support 20…

Continue

Posted by TourCMS team on January 9, 2012 at 12:00pm — 1 Comment

 
 
 
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