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Balance Due in booking email

I have been using the %balance_sale% token in confirmation emails. My understanding was that this token would return a vale of 0.00 if the person paid in full when booking. However when customers pay with PayPal the %balance_sale% token still returns the full value of the sale price. It seems that the conformation email goes out before the balance is updated? Anything I can do about this?

 

Thanks

 

Andrew

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Permalink Reply by Alex Bainbridge on June 15, 2011 at 9:31pm

Hi Andrew

Yes this is a slight problem because the data from Paypal takes a while to arrive back into TourCMS - and in the meantime the email has been sent.

One way of handling it is to send a "we have received your booking" on the new booking email (sent at the end of the online booking process)

Then, on credit card setup, make the booking automatically change to provisional / confirmed on receipt of a payment - and then setup a new provisional / new confirmed booking email - and in that do the confirmation email.

Then the customer

- books online

- receives email confirming receipt of booking request

- payment data arrives in TourCMS

- receives email confirming booking (and stating that no balance remains due)

Thanks. Alex

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