TourCMS community

For users of the TourCMS tour operator ecommerce platform

hi,

We're having an issue where some of our provisional bookings are automatically going to confirmed status. I've checked the settings and can't see what is causing this. Can someone help please?

Matt

Views: 97

Reply to This

Replies to This Discussion

Hello Matt

Please send a booking ID to TourCMS support so we can look

Without looking, I guess that a travel agent is set to "trusted travel agent' - which puts bookings in confirmed straight away (e.g. a booking from a large online travel agent). There are other settings that can do it also, so send us a booking ID, and we can take a peek

Thanks!

Alex

hi Alex, I don't think any of the bookings were travel agent ones so I dont think thats it. 

A few of the affected bookings are 29905, 29903 and 29845

Matt

Hi Matt

Answered via helpdesk. I think I have found a setting that you have turned on that has caused this

Alex

RSS

© 2017   Created by TourCMS team.   Powered by

Badges  |  Report an Issue  |  Terms of Service