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We're having an issue where some of our provisional bookings are automatically going to confirmed status. I've checked the settings and can't see what is causing this. Can someone help please?


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Hello Matt

Please send a booking ID to TourCMS support so we can look

Without looking, I guess that a travel agent is set to "trusted travel agent' - which puts bookings in confirmed straight away (e.g. a booking from a large online travel agent). There are other settings that can do it also, so send us a booking ID, and we can take a peek



hi Alex, I don't think any of the bookings were travel agent ones so I dont think thats it. 

A few of the affected bookings are 29905, 29903 and 29845


Hi Matt

Answered via helpdesk. I think I have found a setting that you have turned on that has caused this



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