Customer Extranet

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Permalink Reply by Alex Bainbridge on January 14, 2010 at 7:01pm

Hi Peter

There isn't a customer extranet, as such, right now.

What there is is the capability for a customer to identify themselves at the start of the booking process - to save them from retyping all their details in (if they have previously booked, and they know their login details). Also then TourCMS will ensure the new booking is attached to the existing customer record (rather than creating a new record) - just like it does within the staff facing booking process.

We have a plan to introduce more of a customer extranet functionality - in 10+ languages (!). First step will be for the customer to be able to login and answer questions (e.g. supply additional details). Secondly they will be able to (with a payment gateway) make a balance payment (and see outstanding balance). Thirdly, perhaps download predeparture information (e.g. RTF style documents)

That is the plan anyway
Thanks. Alex

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Permalink Reply by Richard Koch on September 9, 2011 at 7:21am

Hi There,

 

Can someone tell me where to find the 'Customer URL switch'?

 

Many thanks,

 

Richard

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Permalink Reply by Alex Bainbridge on September 9, 2011 at 7:24am

Hi Richard

Not quite sure what you mean by customer URL switch - so send us an email to support@tourcms.com and we can talk about it

Since this post thread we *DO* now have an API that enables all sorts of customer login examples to be built - depending upon specific requirements of the tour operator (e.g. perhaps to answer questions or for customers to check details of the booking)

best wishes

Alex

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Permalink Reply by Richard Koch on September 9, 2011 at 8:32am

Hi Alex,

 

I was using the terminology in the post. No worries I found it with a little searching under:

 

Homepage > website manager >  Step 1 - Select your product
At the bottom of this page there is an area called 'Agent / Customer login'

 

Also...do you have any highly reccommended developers? My guys are ok...but are a bit lost with tour CMS. I could really use someone who knows the system well and can integrate with my website.

 

Thanks,

Richard

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Permalink Reply by Alex Bainbridge on September 9, 2011 at 8:36am

Hi Richard

For customer login - yes - you can add a simple existing customer login to the start of the booking engine - that works "out of the box".

Or more complex scenarios can be handled by building on the API. 

Agent login - again - there is a simple agent login at start of booking engine OR use the main agent login (which enables agents to see bookings, commission earnt etc etc - much more powerful)

Re developers - send us an email (support@tourcms.com) and lets talk!

Thanks. Alex

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