For users of the TourCMS tour operator ecommerce platform

Email chasing train

I am pretty sure Tourcms can do this but before I start digging has anyone got Tourcms set up like this

1. Customer enquires = office rep replies with details and sets follow up dates

2. 1 week later customer gets auto email from tourcms that is relevant to the product the service they enquired about

3. 3 weeks later a further auto email goes out asking if they are still interested in product service etc

This goes on until you get a yes or no from the customer. We currently do the above but manually using workflow and would like to automate more

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Permalink Reply by Alex Bainbridge on January 31, 2012 at 1:25am

Hi Peter

We have chasers that you can setup on bookings (quotes/ provisional bookings too) - but not on enquiries. When you do this manually at the moment - are you using TourCMS enquiry functionality or the bookings for this?

I think we have plans to add more chasers on enquiries - and also so that if the customer replies - their reply is automatically put back onto the records - so it closes that circle.... would that be helpful?