For users of the TourCMS tour operator ecommerce platform

Enquiry API - Opt Out Functionality?

Hi

We are looking at changing our web contact form to make use of the Tour CMS Enquiry API becasue of the obvious advantages of better enquiry handling and better capture of customer data for future marketing.

I do already use this on our AdventureScotland.net site but am concerned that we are breaching best practice and the Enquiry Form should include an Opt Out for customers submitting an enquiry form.

For reference on best practice - http://www.out-law.com/page-5657

Does the Enquiry API support and opt out/opt in functionality which will automatically adjust the "Permit Marketing By" fields when the new customer/enquiry is created.

If not is this something we can remedy or do you have any other suggestions.

Thanks
Neil

Tags: API, Email, Enquiry

▶ Reply to This

Replies to This Discussion

Permalink Reply by Alex Bainbridge on March 30, 2010 at 9:01am

Hi Neil

The online booking engine supports this (see step 4 configuration page) but the enquiry API doesn't

However we are tweaking the enquiry API and will make this change

Thanks. Alex

▶ Reply

Permalink Reply by Neil Lapping on March 30, 2010 at 9:38am

Thank you, if you could let us know when it is changed.

▶ Reply

Permalink Reply by Alex Bainbridge on October 17, 2010 at 4:07pm

This is going to be live in the next release (tonight)

Thanks. Alex

▶ Reply

Permalink Reply by Neil Lapping on October 18, 2010 at 7:47am

Hi Alex,

Thanks for actioning this. I will get Dojo to have a look at adding it to our enquiry forms.

Cheers
Neil

▶ Reply

Permalink Reply by Paul on November 17, 2010 at 5:30pm

We have just updated our Simple Ajax enquiry form library so that it passes the opt out field correctly.

If you have used that code to build forms already then all you need to do is download the latest version from the link above, replace your easyAjaxEnquiry.php with the one from the latest version and add a checkbox to your form named permemail with a value of 1 if it's an opt-in or 0 if it's an opt-out.

E.g.
If you wanted an "Opt-in" box:
<label><input type="checkbox" name="permemail" value="1" />Tick this box if you would like to receive occasional updates via email</label>

If you wanted an "Opt-out" box:
<label><input type="checkbox" name="permemail" value="0" />Tick this box if you prefer not to receive offers and updates via email</label>

Or of course you could make that a hidden field if some forms (e.g. competitions) are explicitly adding people to your marketing list.

This depends on your default settings, configured in the Customers section of "Configuration & Setup" inside TourCMS.

Paul