For users of the TourCMS tour operator ecommerce platform

Having payment option problems with online bookings

Hi guys,

We've been experiencing some problems with the payment function of our online booking process.
1. We have ticked the "Sale" option in the set up, but what happens seems to be Card save only: the credit card is being tested by Payment Express, saved in the Customer Profile and recorded in the booking, but not actually charged. We then need to manually "edit" the payment, click reconcile and Ok and it then charges the card.

Our confirmation email is going to the customer with the payment received as being "zero" and the outstanding amount still there.

We then have to send a second manual email after charging their card as a separate confirmation of payment.

2. We had client who was able to complete the booking process even though his credit card failed. Is that normal? We have the pay later function turned off?

Cheers,
Dana

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Permalink Reply by Alex Bainbridge on March 17, 2010 at 8:42am

Hi Dana
At the moment TourCMS (for Payment Express) does an "authorise" when saving then on thank you page a "rebill". However from this evening TourCMS will do a sale transaction within the actual booking engine (and save card details for future reference within Payment Express)

Currently the confirmation email is sent prior to the rebill payment being made - but from next release the email order is the other way around. We have actually been doing a big project on credit cards this week so your questions are very timely.

Yes - bookings will come in if their payment fails in any way. Then you can follow up with the customer. Seems the most friendly way of approaching it

Thanks. Alex