For users of the TourCMS tour operator ecommerce platform
rtf documents error
Hello
I wonder if anyone can help
My rtf documents from docs and comms in a booking are not opening properly - instead of opening in a word document they are opening as notepad and as gobbledegook. My colleagues are all OK, so it's not the system but I wondered if anyone could point me in the right direction to be able to correct this.
Thank you
Vicki
Views: 14
Replies to This Discussion
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Permalink Reply by Alex Bainbridge on -
Hi Vicki
Um - you need to change the document assoction for .doc and .rtf documents back to Word. Google file association and the version of windows you are using - and hopefully some guide on the web will tell you have to fix.
And, er, its not quite gobbledegook - it is RTF markup language....... which we have had to code in to make the documents...... that is why our brains are so fried!
Cheers. Alex
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Permalink Reply by Alex Bainbridge on
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Hi Vicki
Hopefully my info above helped you fix it - if not - shout! Not quite sure which version of Windows you are on - BUT if you tell us, we can dig out the right instructions to change file association....
Cheers. Alex
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Permalink Reply by Vicki Roberts on -
Sorted it - Thank you
No idea why it had changed in the first place but now corrected
Vicki
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