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Salutation token by gender

Hi

We have just added a German channel and I am setting up all the email templates. For salutation we obviously need to have Liebe or Lieber is there a way of doing this?

I was looking for a salutation token that is gender driven maybe? As long as the gender has been selected in the customer record of course.

Thanks!

Julie :-)

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Permalink Reply by Alex Bainbridge on February 6, 2012 at 11:18am

Hi Julie

Ah ha - that is an interesting one! No one asked this before!

I have added to our list to investigate. Should be possible

cheers. Alex

Permalink Reply by Julie Brown on February 6, 2012 at 1:11pm

Hi Alex

Thanks for looking at this. Do you have any suggestions as to what might be wrong with our deposit receipts. I've not been able to send any out as the balance due token is not being populated. I did raise it in an earlier request. I'm not sure if it is an upload issue. I've tried all different types of token and none of them are working and I've also tried renaming the rtf incase there was an overwrite issue but nothing seems to resolve it. I've attached a copy of it again. If someone could take a look that or make some suggestions that would be great.

Thanks!

Julie

Attachments:
Permalink Reply by Paul on February 7, 2012 at 11:16am

Hi Julie,

Try this one.

Paul

Attachments:
Permalink Reply by Julie Brown on February 8, 2012 at 9:33am

Hi Paul

Thanks for this. Is it the box formatting that is causing the problem? The one you sent has now worked.

Julie

:-)

Permalink Reply by Paul on February 8, 2012 at 9:41am

So if that fixed it then the issue was the token ( e.g. %balance_sale_display% ) actually had some formatting code in it meaning TourCMS didn't recognise it as a token. These formatting codes are how RTFs work, they tell Word etc which fonts to use, where to bold things etc - they aren't actually displayed to you when you view the document in your editor.

Sometimes when you are editing a document and shuffling things around the formatting codes can end up splitting up your text within the document (behind the scenes). One way to fix that is to do what I did and open the document in a text editor so you can view the code (not recommended!) or alternatively sometimes you can fix it yourself by deleting the token, putting two spaces in your page and then putting a fresh token inbetween the two spaces.

Apologies for the ropey technical explanation! If you get one that's stuck again try the spaces trick and if that doesn't work fire it over to us and we can take a look.

Paul

Permalink Reply by Julie Brown on February 8, 2012 at 9:47am

That's great Paul, thanks for sorting it. I will try that if it happens again. Hopefully it won't though!

:-)

Permalink Reply by Julie Brown on February 8, 2012 at 9:50am

Did you use UltraEdit?

:-)

Permalink Reply by Paul on February 8, 2012 at 11:39am

I actually use Espresso, although they are (I think!) both the same sort of thing - text editors will let you view the code behind the scenes in an RTF document (as would Notepad if you are on a PC), there are lots of free text editors around.

Hopefully though you shouldn't need to do that and the spaces trick (in Microsoft Word or similar) should hopefully work for you.

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