For users of the TourCMS tour operator ecommerce platform

supplier e-mail

Hello Alex,

In TourCMS we now have quite a few automatic e-mails, which is nice and very convenient. But I am missing an automatic e-mail to suppliers. In real life it still happens that an order is confirmed by a suplier but somehow not processed properly and thus leading to miscommunication. A small reminder few days before arrival might do some good. Good idea?

Thanks & ragards,

Luit

Tags: automatic, e-mails

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Replies to This Discussion

Permalink Reply by Luke D on November 23, 2011 at 2:06pm

Would love to see this as well....

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Permalink Reply by Alex Bainbridge on November 29, 2011 at 12:15am

What are we looking at? A supplier email automatically sent a few days before arrival?

Sounds like fun! Will see what can be done

Yes - lots of automatic emails now in the channel manager - but those are designed for customers / agents - rather than suppliers....... guess we need the same concept but for supplier facing emails!

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Permalink Reply by Actief in Tsjechie on November 29, 2011 at 3:21pm

Hi Alex,

Probably the most safe way would be to trigger these types of supplier e-mails from within the booking. Some suppliers we do not want to "bother" with these reminders and some we absolutely do.