For users of the TourCMS tour operator ecommerce platform

Tracking not working on website form

Just added a tour enquiry form to our website, that goes directly into tourcms as a new enquiry. All works fine, however i just tested the tracking by clicking on one of our google adwords links and it doesn't assign google adwords as the marketing partner.
Any ideas as to why this is not working?

The form is here: www.egypt-uncovered.com/contact/index.php

Martin

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Permalink Reply by Alex Bainbridge on October 21, 2009 at 11:47am

Hi Martin
Are you sending the correct agent / tracking ID with the API call?
If not, you can "rescue" it from the user's browser cookie (that is on the TourCMS domain) via a little trick we have built.
Please do email the support helpdesk and we will talk you through it

Thanks. Alex