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James Thomas
  • Cheltenham
  • United Kingdom
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  • Neil Lapping

James Thomas's Discussions

splitting up final payments
3 Replies

My customers would like me to split the final balance payment and send the bill to each of them. I'm sure its been asked before, whats the best way to send out payment requests for both customers?I'm…Continue

Started this discussion. Last reply by Stewart Campbell Jun 14, 2016.

How to send post booking template when sending manually
2 Replies

I often switch bookings to 'stop auto emails being sent' in the docs & comms tab. When I do, I cant manually send any other template emails from the Docs & comms tab after I've sent the…Continue

Started this discussion. Last reply by James Thomas Apr 19, 2016.

Which email templates have you enabled in TourCMS?
1 Reply

I use:New booking | Provisional booking | Confirmed booking #1 | Payment acknowledgement |  | Balance due | | Post-trip email #1 | Continue

Started this discussion. Last reply by Ralph Foulds Apr 27, 2016.

Adding second (repeat) customer
5 Replies

Hi,I am making a new booking for some repeat customers.Workflow:1. Search by previous customer2. Add lead customer and start booking. 3. How do I add in the second customer who is also a repeater…Continue

Started this discussion. Last reply by Anne-Marie Clarke Mar 9, 2016.

 

James Thomas's Page

Latest Activity

James Thomas replied to Actief in Tsjechie's discussion TourCMS Updates
"Honestly is anyone really surprised: A press release is sent out (very) late in the day just before a long public holiday, so that you cant respond to directly. News that a year after selling the company the chief has left. (He's managed the…"
Dec 24, 2016
James Thomas replied to Actief in Tsjechie's discussion TourCMS Updates
"Do you remember that blog post in July 2015 that said: Since then we've had two further blog posts, one about Pallisis acquisition and the other about system maintenance. The vast majority of users (those using the hosted booking engine) get a…"
Dec 2, 2016
James Thomas replied to Actief in Tsjechie's discussion Full balance due date -
"BOOM, you just solved a biggie for us. Thanks"
Sep 22, 2016
Stewart Campbell replied to James Thomas's discussion splitting up final payments
"Hi James and Alex, That is the way I do it - except that it is not necessary to change the deposit value for Customer B - just send the link for balance payment as soon as Customer A pays.  Regards // Stewart"
Jun 14, 2016
Alex Bainbridge replied to James Thomas's discussion splitting up final payments
"Hi James No obvious way of doing this at the moment.  We DO store who paid, so if you know you have customer A, customer B on the same booking, we do store that customer A paid 100 GBP, customer B paid 150 GBP. A really terrible way would…"
May 17, 2016
James Thomas replied to James Thomas's discussion splitting up final payments
"Just checked and I asked the same question January last year. Unfortunately with Trust My Travel payment gateway, the customer cant alter the payment amount, so I need to change it in TourCMS before sending. Can anyone help?"
May 9, 2016
James Thomas posted a discussion

splitting up final payments

My customers would like me to split the final balance payment and send the bill to each of them. I'm sure its been asked before, whats the best way to send out payment requests for both customers?I'm using the TourCMS hosted version of booking engine and Trust My Travel. See More
May 9, 2016
Ralph Foulds replied to James Thomas's discussion Which email templates have you enabled in TourCMS?
"All those, plus  Provisional booking chaser | Payment failed | Balance due soon | Balance overdue | Expired provisional | Supplier confirmation (Confirm) | Enquiry follow up They work great for us and hugely speed up the sales staff's…"
Apr 27, 2016
James Thomas replied to James Thomas's discussion How to send post booking template when sending manually
"Thanks Paul. Works as a workaround. Would be good to have it tweaked though."
Apr 19, 2016
Paul replied to James Thomas's discussion How to send post booking template when sending manually
"If it's not showing up currently under "Docs & Comms", it sounds like something we should tweak. Not ideal, but one workaround would be to load the template in "Configuration & Setup" > "Booking templates…"
Apr 19, 2016
James Thomas posted discussions
Apr 18, 2016
Mirjana left a comment for James Thomas
"Dear James,First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.Currently I am in the final phase of my study…"
Apr 11, 2016
Anne-Marie Clarke replied to James Thomas's discussion Adding second (repeat) customer
"'lookup process built into the booking process.' - That's how it was some years ago.  Was replaced by current search after booking made.  The previous way certainly worked far better for us.   "
Mar 9, 2016
Stewart Campbell replied to James Thomas's discussion Adding second (repeat) customer
"It is a bit cumbersome isn't it!!! It would be wonderful if there was a lookup process built into the booking process. But the customer database is liable to duplicates whatever happens - it only takes an existing customer to send an enquiry…"
Mar 8, 2016
James Thomas replied to James Thomas's discussion Adding second (repeat) customer
"Hi Vicki and Anne-Marie, Thanks, that worked! James"
Mar 3, 2016
Anne-Marie Clarke replied to James Thomas's discussion Adding second (repeat) customer
"Yes, as Vicki does  Make the booking with blank 2nd customer.  Once made delete blank customer.  Search and add your existing customer in 'customer tab'. And depending on which type of tour set up you may have 'allocate…"
Mar 3, 2016

Profile Information

Do you have a website:
http://rosehilltravel.com
Using TourCMS since:
August 2012

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At 6:39pm on April 11, 2016, Mirjana said…

Dear James,

First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.

Currently I am in the final phase of my study where I do research for the travel company Actief in Tsjechië.

Through these surveys, I want to figure out what the strengths and weaknesses of TourCMS are and what the capabilities of the system are to process data in order optimise internal business processes.

Filling in this survey will take 4 to 8 minutes. If you are interested in the results of this survey you can leave your email address in the suggestions/comments (last question in the survey), and I will send you the results afterwards.

The link below takes you to the survey:

https://nhtv.eu.qualtrics.com/SE/?SID=SV_cHExi5uxddSDJGZ

Thank you very much for you time.

With kind regards,

Birgit Wagemakers

At 5:58pm on February 11, 2014, Neil Lapping said…

Hi James, 

It is www.macsadventure.com

Regards

Neil

 
 
 

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