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Laura
  • Nottingham, England
  • United Kingdom
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Laura's Discussions

PDF attachments from TourCMS
2 Replies

I'm sure this has been a previous topic in the past, but it would be good to have an update from the developer team. We view the ability to attach booking confirmations directly from the system as…Continue

Started this discussion. Last reply by Nic K Aug 29, 2016.

Tourcms - continually receiving errors
1 Reply

We have five staff members using Tourcms on a daily basis. Tourcms has become unreliable and buggy to the point that it is unusable and causing a lot of stress in our office. We continually get this…Continue

Started this discussion. Last reply by Alex Bainbridge Dec 18, 2015.

Enquiry Management
3 Replies

We need to find a better way to manage our enquiries. Before considering external CRM packages, I want to make sure I have explored the full potential of TourCMS. If anyone can help, I would be…Continue

Tags: CRM

Started this discussion. Last reply by Laura Jun 9, 2015.

Booking form and Ipad Compatibility
1 Reply

We have been getting more and more clients saying that they cannot use our Word RTF booking form because they do not have Microsoft Office on their Ipads. Therefore we need to find a solution so that…Continue

Started this discussion. Last reply by Alex Bainbridge Oct 22, 2013.

 

Laura's Page

Latest Activity

Laura replied to Actief in Tsjechie's discussion TourCMS Updates
"I'm afraid we are not willing to give them the benefit of the doubt and will cut our losses as soon as possible in 2017. When I had a call with some 'executive assistant' from Palisis earlier this year it was obvious that they had no…"
Dec 24, 2016
Laura replied to Actief in Tsjechie's discussion TourCMS Updates
"I also agree with this post  - nothing new for months or even years that's relevant to our use of the system. Most likely to be the last year of our subscription (which isn't cheap!) unless some updates are planned and confirmed very…"
Dec 6, 2016
Mirjana left a comment for Laura
"Dear Laura,First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.Currently I am in the final phase of my…"
Apr 11, 2016
Stewart Campbell replied to Laura's discussion PDF attachments from TourCMS
"I totally agree this feature would be a big improvement and is overdue.  In addition, it would be a great thing if it were possible to somehow export tour information (including photos) via a template in either RTF or PDF format, so that we…"
Feb 16, 2016
Laura posted a discussion

PDF attachments from Tourcms

I'm sure this has been a previous topic in the past, but it would be good to have an update from the developer team. We view the ability to attach booking confirmations directly from the system as PDFs as being critical. We do not want to download the word docs and save as pdfs and send from our email accounts as this isn't logged in the system. It also takes a lot longer from an efficiency perspective.The problem with RTF documents is that most of our clients are viewing from tablets and smart…See More
Feb 13, 2016
Alex Bainbridge replied to Laura's discussion Tourcms - continually receiving errors
"Hello, everyone is getting that I am afraid Laura We are in the middle of a big database move and this has caused issues that we are dealing with.  Sorry for the trouble. Alex"
Dec 18, 2015
Laura posted a discussion

Tourcms - continually receiving errors

We have five staff members using Tourcms on a daily basis. Tourcms has become unreliable and buggy to the point that it is unusable and causing a lot of stress in our office. We continually get this message :Sorry. TourCMS has experienced an error that we could not recover from.The event has been logged and sent to an engineer for analysis.We suggest that you login again and continue what you were doing. Sorry for the inconvenience.Do any other members constantly get this or is it just us?…See More
Dec 18, 2015
Laura replied to Ralph Foulds's discussion Extra report, on profit margin
"This would also be useful for us. Hopefully in the pipeline?"
Jun 16, 2015
Laura replied to Laura's discussion Enquiry Management
"Any ideas Alex? Thanks"
Jun 9, 2015
Laura replied to Laura's discussion Enquiry Management
"Hi Alex Thanks for your reply 1) I actually need the relevant team member to be sent an email when the follow up date arrives reminding them to follow up / email the client. Would this be possible/ complicated? 2 & 3) this is what we need as…"
May 29, 2015
Alex Bainbridge replied to Laura's discussion Enquiry Management
"Hello Laura Great questions!  1) The followup date - when it has passed - the row colour changes making them obvious. There IS a template you can create for enquiry followup - so you could manually come into the enquiry that is beyond its…"
May 28, 2015
Laura posted a discussion

Enquiry Management

We need to find a better way to manage our enquiries. Before considering external CRM packages, I want to make sure I have explored the full potential of TourCMS. If anyone can help, I would be grateful. 1) On each enquiry, there is the ability to add a Follow-up date. I thought it would be useful for sales agents so that they can get in touch with clients to chase their quotes and/or to close enquiries that have failed. It doesn't need to be automated. However, the date passes and there is no…See More
May 27, 2015
Alex Bainbridge replied to Laura's discussion Booking form and Ipad Compatibility
"Hello Laura Great question - please do come and discuss on this thread http://community.tourcms.com/forum/topics/adding-documents-to-customers Best wishes. Alex"
Oct 22, 2013
Laura posted a discussion

Booking form and Ipad Compatibility

We have been getting more and more clients saying that they cannot use our Word RTF booking form because they do not have Microsoft Office on their Ipads. Therefore we need to find a solution so that clients can enter their details online somehow. I just wondered if anyone has any ideas?Our situation on the whole is that we extract a semi pre-filled booking form through TourCMS containing their trip details (often tailormade), booking reference and dates. The clients then fill in their personal…See More
Oct 10, 2013
Alex Bainbridge replied to Laura's discussion ATOL certificate
"Phew!"
Jun 6, 2013
Laura replied to Laura's discussion ATOL certificate
"Marvellous - thanks Martin, that's done the job  Cheers Laura"
Jun 6, 2013

Profile Information

Do you have a website:
http://www.magneticnorthtravel.com
Describe your travel products:
Tour Operator - Scandinavia
Using TourCMS since:
January 2010

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At 7:02pm on April 11, 2016, Mirjana said…

Dear Laura,

First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.

Currently I am in the final phase of my study where I do research for the travel company Actief in Tsjechië.

Through these surveys, I want to figure out what the strengths and weaknesses of TourCMS are and what the capabilities of the system are to process data in order optimise internal business processes.

Filling in this survey will take 4 to 8 minutes. If you are interested in the results of this survey you can leave your email address in the suggestions/comments (last question in the survey), and I will send you the results afterwards.

The link below takes you to the survey:

https://nhtv.eu.qualtrics.com/SE/?SID=SV_cHExi5uxddSDJGZ

Thank you very much for you time.

With kind regards,

Birgit Wagemakers

 
 
 

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