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Matt
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Booking status auto confirming
3 Replies

hi,We're having an issue where some of our provisional bookings are automatically going to confirmed status. I've checked the settings and can't see what is causing this. Can someone help please?MattContinue

Started this discussion. Last reply by Alex Bainbridge Jun 23, 2016.

 

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Alex Bainbridge replied to Matt's discussion Booking status auto confirming
"Hi Matt Answered via helpdesk. I think I have found a setting that you have turned on that has caused this Alex"
Jun 23, 2016
Matt replied to Matt's discussion Booking status auto confirming
"hi Alex, I don't think any of the bookings were travel agent ones so I dont think thats it.  A few of the affected bookings are 29905, 29903 and 29845 Matt"
Jun 23, 2016
Alex Bainbridge replied to Matt's discussion Booking status auto confirming
"Hello Matt Please send a booking ID to TourCMS support so we can look Without looking, I guess that a travel agent is set to "trusted travel agent' - which puts bookings in confirmed straight away (e.g. a booking from a large online travel…"
Jun 22, 2016
Matt posted a discussion

Booking status auto confirming

hi,We're having an issue where some of our provisional bookings are automatically going to confirmed status. I've checked the settings and can't see what is causing this. Can someone help please?MattSee More
Jun 22, 2016

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Using TourCMS since:
2012

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