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Matt Malcomson
  • Male
  • Lymm, Cheshire
  • United Kingdom
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Matt Malcomson's Discussions

Additional payment gateways
1 Reply

Hello,I submitted this via a support ticket  but got no answer. Can someone please let me know whether it is possible to add new payment gateways and whether we are charged for this, and if so is…Continue

Started this discussion. Last reply by Paul Jan 4.

Reporting error
3 Replies

Sorry if this is in the wrong place.I have noticed a reporting error, and I am trying to understand why it is happening.First, we sell in multiple currencies, and use separate channels for each…Continue

Started this discussion. Last reply by Alex Bainbridge Apr 2, 2015.

Authorisation only of credit cards
2 Replies

Hi,we use Realex and the current system works very well. However, we do get some clients who pay in full for a freesale tour that we have problems booking due to lack of accommodation availability.We…Continue

Started this discussion. Last reply by Alex Bainbridge Mar 24, 2015.

Anyone using sendgrid?
21 Replies

We are using sendgrid for our SMTP server within TourCMS. It seems a little extravagant giving it's another £50-60 per month. Is anyone else use it and do you feel it's worth it? Or do you use…Continue

Tags: smtp

Started this discussion. Last reply by Paul Jan 19, 2016.

 

Matt Malcomson's Page

Latest Activity

Paul replied to Matt Malcomson's discussion Additional payment gateways
"Hi Matt, I know you are in communication with our team via the helpdesk on this, and do let us know via your ticket if there are any further queries there. Generally speaking we hope that one of the gateways we support…"
Jan 4
Mirjana left a comment for Matt Malcomson
"Dear Matt,First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.Currently I am in the final phase of my study…"
Apr 10, 2016
Paul replied to Matt Malcomson's discussion Anyone using sendgrid?
"Do check out the Mandrill guide on configuring SPF and DKIM, they should help with deliverability of emails by indicating to others that you allow Mandrill to send email on your…"
Jan 19, 2016
Matt Malcomson replied to Matt Malcomson's discussion Anyone using sendgrid?
"Thanks Alex. Mandrill has worked fine for us, and we heavily depend on it to send out all our automated emails. No problems to report. This has hugely helped my staff by letting them concentrate on more important things."
Jan 19, 2016
Alex Bainbridge replied to Matt Malcomson's discussion Anyone using sendgrid?
"FYI the SMTP settings should work for all sorts of email services, but we have only specifically tested for Sendgrid, which is why we labelled it as such! If we had labelled it generically, we would have got 101 support questions re weird email…"
Jan 19, 2016
Drew Duggan replied to Matt Malcomson's discussion Anyone using sendgrid?
"Thanks Matt"
Jan 19, 2016
Matt Malcomson replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi Drew I have it filled in under Configuration and Setup, Sendgrid.  Email server is smtp.mandrillapp.com Port 587 then the login details you created on Mandrill Matt"
Jan 19, 2016
Drew Duggan replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi James,  I’d like to get Mandrill setup. Any advise on how to get setup? Thanks Drew"
Jan 19, 2016
Alex Bainbridge replied to Matt Malcomson's discussion Reporting error
"Hi Matt The exchange rate that is applied to the booking is the rate as it was at the time of the booking.  I wonder what report you are looking at, hence what rate was applied! Anyways, I am sure we have an explanation when you send through…"
Apr 2, 2015
Matt Malcomson replied to Matt Malcomson's discussion Reporting error
"Thanks Alex, will do. I am pretty sure it is an issue with the exchange rates or calculations of that sort. I can see that, for example, each sale that is coming out in the report, which I can convert back from the sale currency to JPY (our base…"
Apr 2, 2015
Alex Bainbridge replied to Matt Malcomson's discussion Reporting error
"Hi Matt Maybe easier to send this through to us on the support helpdesk - as then you can give us actual numbers that we can check for you - and exact dates you are checking - and exact reports - and exact settings.  The other thing is - do…"
Apr 2, 2015
Matt Malcomson posted a discussion

Reporting error

Sorry if this is in the wrong place.I have noticed a reporting error, and I am trying to understand why it is happening.First, we sell in multiple currencies, and use separate channels for each currency (EUR, GBP, CAD, USD, AUD). Our base currency is JPY.So, our tours are priced in JPY as the base currency, but sold in those other 5 currencies.We do a monthly report using the search tool in bookings, which is all the bookings departing in the following month. We download the results into Excel.…See More
Apr 2, 2015
Alex Bainbridge replied to Matt Malcomson's discussion Authorisation only of credit cards
"Hi Matt There is no way to do this without custom development "
Mar 24, 2015
Matt Malcomson replied to Matt Malcomson's discussion Authorisation only of credit cards
"Hi, is anybody at TourCMS going to respond? Matt"
Mar 24, 2015
Matt Malcomson posted a discussion

Authorisation only of credit cards

Hi,we use Realex and the current system works very well. However, we do get some clients who pay in full for a freesale tour that we have problems booking due to lack of accommodation availability.We currently take the payment of full or deposit when they book. With our Realex account we can either take the money or we can simply authorise the card and then manually go and settle later.Is there is any way to set up TourCMS to pre-authorise some bookings only. i.e. freesale. We don't want to…See More
Mar 9, 2015
Alex Bainbridge replied to Matt Malcomson's discussion Anyone using sendgrid?
"Hi James We have tested with Sendgrid - but should work with any SMTP server. However the reason we label it as Sendgrid is that is the service we test with. Debugging other providers would be challenging, so we say we support Sendgrid, but actually…"
Feb 24, 2015

Profile Information

Do you have a website:
http://www.okujapan.com
Using TourCMS since:
2013

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At 1:35pm on April 10, 2016, Mirjana said…

Dear Matt,

First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.

Currently I am in the final phase of my study where I do research for the travel company Actief in Tsjechië.

Through these surveys, I want to figure out what the strengths and weaknesses of TourCMS are and what the capabilities of the system are to process data in order optimise internal business processes.

Filling in this survey will take 4 to 8 minutes. If you are interested in the results of this survey you can leave your email address in the suggestions/comments (last question in the survey), and I will send you the results afterwards.

The link below takes you to the survey:

https://nhtv.eu.qualtrics.com/SE/?SID=SV_cHExi5uxddSDJGZ

Thank you very much for you time.

With kind regards,

Birgit Wagemakers

 
 
 

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