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Mel Palmer
  • Male
  • Southport, Merseyside
  • United Kingdom
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Mel Palmer's Discussions

Use of email in Tour CMS
15 Replies

Hi,Just going through the final stages of configuring TourCMS for a golf tour business. This will involve moving from Microsoft tools.My question how do you old hands use e-mail.Do you move over to…Continue

Started this discussion. Last reply by Alex Bainbridge Jan 15, 2013.

A few questions on initial setup and the use of options
4 Replies

Hi,Just in process of configuring the system for a golf tour business. Read the manual but wanted to check that there wasn't a way that I could add an additional field to an Option. I need to be able…Continue

Started this discussion. Last reply by Alex Bainbridge Jul 25, 2010.

 

Mel Palmer's Page

Latest Activity

Mirjana left a comment for Mel Palmer
"Dear Mel,First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.Currently I am in the final phase of my…"
Apr 11, 2016
Alex Bainbridge replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Neil Send us a support question and we will take a look Thanks. Alex"
Jan 15, 2013
Neil Matthews replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Alex We are making some changes to our email templates...which kind of worked before but had some annoying large spaces after the image we inserted... The revised code looks even worse in an email...but lovely as rendered HTML in a browser. Where…"
Jan 15, 2013
Alex Bainbridge replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Ed, As the functionality currently stands, standard documents you associate with a booking can be added as attachments. e.g. Configuration & setup - Booking templates - RTF More improvements coming though! Cheers. Alex"
Nov 12, 2010
Charles de Gaspe Beaubien replied to Mel Palmer's discussion Use of email in Tour CMS
"Alex, 1) Audit trail and ability to view emails is great. 2) I would need help setting a logo to my email templates. I assume a lot of people reading this would want to as well. Can you explain or should I open a ticket? Thanks- Charles"
Oct 29, 2010
Alex Bainbridge replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Charles - Images - yes you can do that - in HTML - that is fine (ask us for help if you would like some) - If you go to the notes section - on bottom of the individual booking - if you change the dropdown you can see outbound emails that have…"
Oct 29, 2010
Charles de Gaspe Beaubien replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Alex, I have started to use the email and RTF functionality. Works very well. Here are some quick comments for future development: Email Templates: 1) Would be good if we could also create the title of the email in the template and include…"
Oct 29, 2010
Alex Bainbridge replied to Mel Palmer's discussion Use of email in Tour CMS
"Yes - we have more plans for the attachment concept a) Component specific b) Resend previous invoices c) Upto 3 attachments per email d) Able to attach your own outbound attachment (from your local PC) Will have a look at PDF generation…"
Oct 29, 2010
Actief in Tsjechie replied to Mel Palmer's discussion Use of email in Tour CMS
"Hello Alex, I agree with Doris that documents could better be send as PDF. But then it gets little more comlicated because we (and many with us I believe) use a specific background for the PDF documents. So this background should be added before…"
Oct 29, 2010
Doris Forsthuber replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Alex, I luckily realised the attachement yesterday. Are there any chances for the future to generate pdf from the templates on the fly and attach them to outgoing emails. For example for invoices or tour-vouchers? It should not be possible for…"
Oct 28, 2010
Alex Bainbridge replied to Mel Palmer's discussion Use of email in Tour CMS
"You can now add attachments to outbound emails :)"
Oct 25, 2010
Mel Palmer replied to Mel Palmer's discussion Use of email in Tour CMS
"Thanks everyone - great food for thought. I was working on the basis of the key emails would be issued via tourcms. Think the link would be to copy to outlook - and similarly copy any key emails back into the notes. Thik will start with this…"
Aug 13, 2010
Anne-Marie Clarke replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi, we do use tourcms for outgoing emails, from the advance note entry system, as the tokens pick up all needed information and we can create some very useful email templates, also the full choice of email addresses relating to the booking are all…"
Aug 12, 2010
Vicki Roberts replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Mel We use a real mixture. Most general communication with guests is done by individual emails but standardised things like payment chasing, holiday information sending is sent through Tour CMS - this means we can all see what has been sent to…"
Aug 12, 2010
Ralph Foulds replied to Mel Palmer's discussion Use of email in Tour CMS
"Hi Mel, We don't use TourCMS for sending emails at all to be honest. Instead, we use Outlook for all our emails. This is because it enables us to keep all emails to and from a client or supplier in the same place (rather than having sent…"
Aug 12, 2010
Mel Palmer posted a discussion

Use of email in Tour CMS

Hi,Just going through the final stages of configuring TourCMS for a golf tour business. This will involve moving from Microsoft tools.My question how do you old hands use e-mail.Do you move over to TourCMS to send emails once you have an enquiry to track all activity and use other ( e,g Outlook) for more general - no enquiry specific e-mails? Currently all e-mails are via Outlook Thanks for sharing your experiences MelSee More
Aug 11, 2010

Profile Information

Do you have a website:
http://www.southportgolftours.co.uk
Describe your travel products:
Arrange Custom Golf Tours on Englands Golf Coast ( North West England)
Using TourCMS since:
currently evaluating

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At 7:02pm on April 11, 2016, Mirjana said…

Dear Mel,

First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.

Currently I am in the final phase of my study where I do research for the travel company Actief in Tsjechië.

Through these surveys, I want to figure out what the strengths and weaknesses of TourCMS are and what the capabilities of the system are to process data in order optimise internal business processes.

Filling in this survey will take 4 to 8 minutes. If you are interested in the results of this survey you can leave your email address in the suggestions/comments (last question in the survey), and I will send you the results afterwards.

The link below takes you to the survey:

https://nhtv.eu.qualtrics.com/SE/?SID=SV_cHExi5uxddSDJGZ

Thank you very much for you time.

With kind regards,

Birgit Wagemakers

 
 
 

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