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Philip Russell
  • United Kingdom
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Philip Russell's Discussions

Spreedly Payment Issues
1 Reply

Hi Tour CMS, There seems to be a problem with your Spreedly payment gateway. When you enter card details you get an error page  as follows - This site can’t be reachedlocalhost refused to…Continue

Started this discussion. Last reply by Alex Bainbridge Jun 5, 2016.

TourCMS Updates?
5 Replies

Hi TourCMS,I think I speak on behalf of a number of members when I raise the issue of TourCMS updates.Are there any plans for any major updates to the TourCMS software this year?Having used the…Continue

Started this discussion. Last reply by Marc Wieland Apr 18, 2016.

Token for Age?
4 Replies

Tour CMS is there a token for the lead customer 'age'? The token manual does not mention this just date of birth.Thanks in advance. Continue

Started this discussion. Last reply by Paul Jul 10, 2015.

New Google Adwords Tracking Links - Problem with Tour CMS tracking
7 Replies

Google Adwords are now requiring all third party tracking URLs to be upgraded by 1st July otherwise they will no longer work.Therefore the current TourCMS tracking links generated through 'Travel…Continue

Started this discussion. Last reply by Philip Russell Jul 5, 2015.

 

Philip Russell's Page

Latest Activity

Philip Russell replied to Actief in Tsjechie's discussion TourCMS Updates
"Agree - I posted months ago about this and the post has been removed from the forum. Lots of promises about updates but nothing has changed. Its frustrating as TourCMS is a great piece of software but it needs improvements."
Dec 3, 2016
Alex Bainbridge replied to Philip Russell's discussion Spreedly Payment Issues
"Fixed. Thanks!"
Jun 5, 2016
Philip Russell posted a discussion

Spreedly Payment Issues

Hi Tour CMS, There seems to be a problem with your Spreedly payment gateway. When you enter card details you get an error page  as follows - This site can’t be reachedlocalhost refused to connect.Try:Reloading the pageChecking the connectionChecking the proxy and the firewallERR_CONNECTION_REFUSEDCould you please help resolve this issue ASAP please as we have a backlog of people attempting to make payment. Thank you in advance.PhilipSee More
Jun 5, 2016
Marc Wieland replied to Philip Russell's discussion TourCMS Updates?
"On request to those who directly call/called our office - I'm more than happy to talk to you guys, but please do it the same way Philip has done it already. Write me an E-Mail with the phone number I can reach you. This way we can properly…"
Apr 18, 2016
Reinhardt Gallowitz replied to Philip Russell's discussion TourCMS Updates?
"Hi Marc If you don't mind I'd like to take you up on that offer as well.  Regards Reinhardt"
Apr 18, 2016
Marc Wieland replied to Philip Russell's discussion TourCMS Updates?
"Hi Philip Since the acquisition of TourCMS by Palisis, we as the new owners never reached out to the TourCMS customer base to explain what is going to happen to the product and what the next development steps for the software are. I'm sorry for…"
Apr 16, 2016
Helmich Riezebos replied to Philip Russell's discussion TourCMS Updates?
"I fully agree to that. I would like to receive more information about the future plans/updates/developments. Regards,Helmich"
Apr 16, 2016
Actief in Tsjechie replied to Philip Russell's discussion TourCMS Updates?
"Hi Philip, I'm not sure what is happening under the hood but I agree, we need to be kept posted a bit more on future plans and developments.  Regards, Luit"
Apr 15, 2016
Philip Russell posted a discussion

TourCMS Updates?

Hi TourCMS,I think I speak on behalf of a number of members when I raise the issue of TourCMS updates.Are there any plans for any major updates to the TourCMS software this year?Having used the software for 5 years it has been really good for our company but apart from the introduction of some new payment gateways there have been virtually no updates to the software in this time. When I look at other software it seems to be miles ahead of TourCMS in terms of appearance, functionality and the…See More
Apr 15, 2016
Mirjana left a comment for Philip Russell
"Dear Philip,First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.Currently I am in the final phase of my study…"
Apr 11, 2016
Philip Russell replied to Alex Bainbridge's discussion June 2015 - if you see a payment gateway issue... Realex / Worldpay & others?
"Hi Alex, Thanks for getting back to me.  I guess the third option would work best. What potential problems would trading insecurely cause? Anything to prevent all the manual input of payments into Tour CMS would be a great help. "
Jul 24, 2015
Philip Russell replied to Alex Bainbridge's discussion June 2015 - if you see a payment gateway issue... Realex / Worldpay & others?
"Alex/Paul, Is anything happening about this please? Alex - the lack of communication is appalling, I appreciate you are a busy man but this is having a massive impact on our business and to ignore previous message is just rude. You assured me a…"
Jul 23, 2015
Paul replied to Philip Russell's discussion Token for Age?
"Presumably this would need to be a "Multiple customer" token, i.e. not just lead PAX"
Jul 10, 2015
Philip Russell replied to Philip Russell's discussion Token for Age?
"Ok that's weird because you can download the 'age' in the report feature. I would be looking for the age at the time of travel. :)"
Jul 10, 2015
Paul replied to Philip Russell's discussion Token for Age?
"Not right now. As you say we have one for date of birth. Would you want the customers date of birth now, at time of travel, at end of travel? "
Jul 10, 2015
Philip Russell replied to Philip Russell's discussion Token for Age?
"Paul?"
Jul 10, 2015

Profile Information

Do you have a website:
http://www.planmygapyear.co.uk
Using TourCMS since:
May 2011

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At 6:48pm on April 11, 2016, Mirjana said…

Dear Philip,

First of all, I would like to introduce myself. My name is Birgit Wagemakers. I am a fourth year student at the university of applied sciences specialist in tourism, in Breda The Netherlands.

Currently I am in the final phase of my study where I do research for the travel company Actief in Tsjechië.

Through these surveys, I want to figure out what the strengths and weaknesses of TourCMS are and what the capabilities of the system are to process data in order optimise internal business processes.

Filling in this survey will take 4 to 8 minutes. If you are interested in the results of this survey you can leave your email address in the suggestions/comments (last question in the survey), and I will send you the results afterwards.

The link below takes you to the survey:

https://nhtv.eu.qualtrics.com/SE/?SID=SV_cHExi5uxddSDJGZ

Thank you very much for you time.

With kind regards,

Birgit Wagemakers

 
 
 

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